Clinical Care Navigator
Lcsw, Lmft, Lpc, PST Hours
Posted on 3/22/2023
Spring Health

501-1,000 employees

Personalized mental healthcare
Company Overview
Spring Health's mission is to eliminate barriers to mental health.
Experience Level
Desired Skills
Medical, Clinical & Veterinary
  • LCSW, LMFT, LPC, or equivalent independent licensure
  • Some holiday coverage and/or hours outside of standard business hours may be required
  • Minimum of 2+ years of direct clinical care experience
  • Experience with crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions
  • Excellent listening, written and verbal communication skills
  • Acknowledge and embrace diversity and inclusion
  • Motivated to go above and beyond for members to provide a high-touch experience
  • Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks
  • Able to multi-task and context switch!
  • You get to be surrounded by some of the brightest minds in the field
  • You get to learn and grow at an extremely accelerated pace
  • You will experience transparency, integrity, & humility from leadership
  • You will be empowered to constantly challenge the status quo
  • You get the space to experiment & innovate
  • You get to make a transformational impact for the company, mental health, and for real human lives - and you will see that impact quickly
  • You will become more resourceful and resilient
  • You get to be part of a winning team that opens doors in the future
  • Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
  • Calm Fridays: no meetings, no distractions, just time for you to get work done
  • Up to $1,000 Professional Development Reimbursement per calendar year. Any requests over $250 must be requested for pre-approval prior to enrollment by sending an email to the People Team
  • $200 per year donation matching to support your favorite causes
  • Provide in-the-moment clinical support to members during inbound and outbound phone calls on a clinical phone queue
  • Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns
  • Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care
  • Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources)
  • Use effective written skills to complete professional documentation and to interact with members and providers through email
  • Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care
  • Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team
  • Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience
  • Participate in staff meetings, case consultations, and trainings
  • Assist with onboarding and mentoring new team members
  • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards