Security Officer

• Assist Hotel team with responsibility to ensure the protection of guests, patrons, and associates; their property, Hotel property, building and grounds. Enforce Hotel rules, regulations, and policies as well as the departments’ rules, policies and standards.

• Promote safety awareness and enforcement throughout the Hotel to reduce accidents and loss by providing training as required.

• Respond to all emergency calls including Emergency Response team calls. Will assist in the Fire Command center when needed. Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures.

• Patrol building noting and correcting safety, security, and fire hazards. Able walk/run upstairs carrying a fire extinguisher.

• Implement all policies and procedures regarding security and safety.

• Share duties in Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.

• Respond properly in any hotel emergency safety situation.

• Assist with Worker’s Compensation, complete reports, and maintain a health and safety.

• Write comprehensive incident reports and conduct thorough investigations. Maintain report records, assist and follow-up on investigations, and approve reports and logs. Initiates and assists General liability reports. Promotes loss prevention through training and awareness throughout the building to reduce claims.

• Project an image of friendliness, professionalism, and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person.

• Act as a liaison with all law enforcement agencies, city and federal agencies and hotel associations.

• Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful, and complicated issues etc.

• Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training.

• Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out.

• Participate and take an active role in the development and implementation of the hotel’s fire plan. In addition to testing the hotel’s Fire and Emergency Response preparedness.

• Works harmoniously and professionally with co-workers and supervisors.

Preferred Qualifications and Skills:

• At least 1+ years of security experience, preferably within Hotels

• Apply an ethical approach to the outcome of situations.

• Strong interpersonal and relationship-building skills to work with peers, superiors, and clients.

• Work in a safe, prudent, and organized manner.

• Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening shifts

• Reading, writing and oral proficiency in the English language

• Ability to multi-task in a high volume and demanding environment

• Strong problem solving skills, ability to handle difficult situations and guests

About Four Seasons Hotel & Private Residences Nashville 

A soaring new landmark on the Nashville skyline, Four Seasons pays homage to the city’s creative spirit. 40 stories high, with 235 keys (42 suites) and 143 residence units, the property is located in the upmarket neighborhood of SoBro where floor to ceiling windows provide unobstructed downtown panoramic views. The hotel features 25,330 sq ft of meeting space, Mimo Restaurant and Bar, a luxury spa, and an outdoor pool deck. 

• Dynamic Employee Culture where you are encouraged to be your true self!

• Inclusive and diverse employee engagement events all year-round

• Competitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan) as well as Vacation & Holiday Pay

• Sick Pay, Disability Coverage and Life Insurance

• Exclusive discount and travel programs with Four Seasons Hotels and Resorts

• Complementary Uniforms and uniform care

• Complimentary Employee Meals

• Comprehensive learning and development programs to help you master your craft.

• And so much more!