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Customer Success Manager
Confirmed live in the last 24 hours
Experience Level
Desired Skills
  • 5+ years in a client success role, ideally at a SaaS company
  • Business savvy with an ability to translate business needs into data and product requirements
  • Attention to detail and the ability to understand complex IT user workflows
  • Excellent verbal and written communication skills
  • Extremely strong presentation capabilities
  • Manage an assigned book of accounts from implementation through renewal, ensuring ongoing customer productivity and satisfaction with our platform
  • Leverage new features and best practices to ensure customers are leveraging the Oomnitza platform to deliver business value
  • Assist with building out and shaping internal product KPI's
  • Review product metrics to identify areas of opportunity
  • Serve as the liaison between the customer and the Oomnitza product team
  • Schedule customer feedback sessions, find and own beta participants, and align the product direction with the customer
  • Serve as a point of escalation for the Support team, stepping in to resolve any major issues
  • Create action plans and oversee the strategy to convert at-risk customers to champions
  • Perform Executive Business Reviews for all strategic accounts, with a focus on developing trusted advisor relationships with decision-makers and executive buyers in each account

51-200 employees

Oomnitza provides SaaS-based IT asset management solutions.
Company Overview
Oomnitza provides SaaS-based IT asset management solutions.