District Store Manager

Who We Are:

Therabody® is a pioneer in the wellness technology space, developing products and services that optimize human performance and unlock the body’s natural ability to achieve health and well-being. Founded by Dr. Jason Wersland to alleviate his own debilitating pain after a traumatic accident, he invented the category-defining percussive therapy device, Theragun®,  which has been rooted in more than a decade of research and development. The company continues to pave the way with its innovative ecosystem of wellness solutions, including pneumatic compression (RecoveryAir®), electrical stimulation (PowerDot®), vibration therapy (Wave series), and USDA Certified Organic CBD (TheraOne®).  

Science  is fundamental  to Therabody’s DNA; Therabody uses existing science, combined with internal and external research, to validate products and services. Therabody’s products are embraced by both the medical community and millions of consumers worldwide. Currently available in more than 60 countries, including at company-owned retail stores and at Reset®, a whole-body wellness center.

Who We’re Looking for:

Therabody is looking for an Area Store Manager to develop and uphold an environment where a world-class team of brand ambassadors are empowered and supported to deliver market leading engagement with each of our guests. Our store serves as a connection point for our current and future community where we drive brand immersion, deliver impactful engagement, and build community. We’re looking for an amazing leader that has the ability to create, train and inspire their team directly and through an inclusive and collaborative work environment; always empowering the team to learn, grow, and go the extra mile.

Key Responsibilities:
Customer Experience

• The Area Manager will partner with HQ and their DM to design and implement end-to-end physical and digital customer journeys intended to increase customer satisfaction and delight, improve retention/repeat visits, increase referrals and reviews, deepen brand penetration into local communities, and help people move and live better.
• Help achieve store-by-store customer retention goals and monitor/understand all customer-related reporting
• The Area Managers and DM’s will ensure smooth new product launches through collaboration with HQ. Area Managers and DM will be responsible for all training implementation, merchandising execution and maintenance in their assigned stores.
• The Area Manager will be responsible for continuously shaping solutions and teams that best fit our customer experience.
• Oversee, collaborate with, and support local teams in deepening their connection within the community and creating an experience that customers want to return to again and again.
• Cultivate a unique, fun, and seamless Customer Experience throughout their region
• Ensure all customer feedback issues are resolved and the relationship is preserved, if possible
• Communicate all CS feedback and issues into HQs CX infrastructure for tracking purposes

Sales Performance and Retail

• Achieve district store sales goals and other financial targets
• Analyze store performance, identify problems and craft solutions. This includes monitoring and understanding sales reports.
• Multi-store P&L responsibility, identify/execute opportunities to reduce costs and generate revenue. Monitor multi-store expense budget and intervene when budget is at risk. Contribute to weekly Executive Summary.
• Collaborate with HQ on demand planning exercises
• Act as a brand ambassador for Therabody, play an active role in the community and seek outreach/networking opportunities

Team Management

• Lead regular meeting with district’s store managers. Agenda should include, but is not limited to: KPIs, Marketing, Community Building, Sales Trends, Inventory Management
• Meet regularly with the Vice President of Retail to ensure consistent leadership across all locations
• Hold managers accountable to all KPIs, Marketing Goals, budgets and other measurable outcomes
• Serve as a bridge between Therabody headquarters and the store team to ensure a deep sense of connection to the company and brand, as well as to foster a seamless flow of communication.
• Assist in policy creation, development and roll out
• Ability to help hire, train, nurture, and lead a world-class retail and service team
• Provide disciplinary support and mentorship to managers. Assist in the implementation of Performance Improvement Plans, ensure proper documentation, and guide managers through crucial conversations.
• Seek opportunities to educate, inspire, empower, and mobilize your team for their professional growth and to serve the consumer to the highest standard
• Have a passion for driving excellence in all business areas throughyour team (financially, customer experience, service delivery, safety, cleanliness, etc.)

Stock and Inventory Management

• Communicate with headquarters to ensure inventory meets the needs of the business
• Ensure accurate and efficient receipt, transfer and inventory of all goods between our store and warehouse through trackable inventory logs
• Liaise with HQ to insure proper inventory procedures are in practice as related to loss prevention and management
• Manage consumables inventory to ensure no impact on service delivery/customer experience
• Manage returns process and ensure accurate replenishment

Store Operations

• Report on operational KPIs including, but not limited to, days open and foot traffic. Institute strategies when issues arise threatening these KPIs.
• Ensure the safety and security of the front line employees alongside HQ through Crisis Management training and proper communication.
• Observe and advise on any in store inefficiencies; work with leadership on resolution and implementation/training of new processes
• Ability to function autonomously in a fast-paced environment with constantly changing priorities
• Maintain operation of all POS functions to ensure accurate store reporting and accounting
• Use data to make informed decisions about strategy and the resources needed to accomplish the overall goals for the region
• Manage and report any facilities issues as they arise to the proper channels while controlling operational costs
• Travel to area stores regularly, when approved by Vice President of Retail and as budget allows

The Right Person Would Have

• Familiarity with the latest innovations in high-tech recovery
• Experience leading a multidisciplinary team (retail, trainers, clinicians, etc.)
• The ability to lead a team to achieve financial, operational and customer service goals
• A current certification from ACSM, NASM, ACE, or applicable university degree (i.e. Kinesiology, Exercise Science, Sports Medicine, etc.) is preferred but not required
• Experience in a service, membership based business model is preferred but not required
• A proven ability to drive sales from start-up, execute events, and work in concert with marketing
• A talent for managing and developing a cohesive team
• The ability to lift boxes up to 50lbs
• The ability and willingness to work weekends, evenings and holidays as needed

The salary for this position ranges from $70,000- $100,000/yr commensurate on experience. This base range is for the U.S. and not applicable to locations outside of the U.S.