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IT Associate
Posted on 11/22/2022
INACTIVE
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • A self-starter ability to multitask, prioritize issues based on severity and work independently
  • Maintains high attention to detail and follows a task to completion
  • Approach users' issues with empathy
  • Ability to communicate clearly with users directly via email, chat, and video conferencing
  • Demonstrate excellent writing skills
  • Ability to troubleshoot and administer Apple computers and mobile devices
  • Basic understanding of wired and wireless networks
  • Experience with Google Meet and Zoom device configuration and troubleshooting
  • 1-3 years of providing technical support
Responsibilities
  • Provide IT technical support to employees
  • Troubleshoot hardware and software issues, supporting our Mac endpoint deployment
  • Provide In-office AV support managing conference room equipment, supporting live events
  • This position will require being in the office 3-5 days per week
  • Support account provisioning and de-provisioning via Okta and Google Workspace
  • Supporting new employee onboardings sessions
  • Write knowledge base how-to articles to support and educate employees
  • Manage our deployed computers, and mobile devices via JAMF and Google MDM
  • Manage the procurement of IT hardware and software
  • Basic troubleshooting of wired and wireless networks
Braze

501-1,000 employees

Customer engagement platform for marketing
Company Overview
Braze is committed to setting new standards in customer engagement. The company provides multi-channel marketing automations for companies to better engage with their customers.
Benefits
  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture
Company Core Values
  • Take Your Seat At The Table - Our community welcomes and respects your unique talents and perspective
  • Don't Ignore Smoke - We help each other notice issues before smoke turns to fire
  • Shape The Future - We believe in the positive trajectory of change
  • Embrace Curiosity - We are explorers of details and new horizons
  • Seek The Truth - We combine intelligence with humility to challenge our assumptions and ask thoughtful questions
  • Be A Human - Each of us contributes to the Braze culture through our individuality