Director Client Integration

Job Description

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.  We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients.  As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and expertly.

Business Overview  

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms. Fidelity Clearing Canada’s core values for solution delivery are centered around transparency, leadership, and collaboration.

What You Will Do

The Director, Client Integration creates the strategy and process for all new

client integration to FCC, to be executed by the Integration team. The role leads a team of conversion services, configuration, operations, and technical specialists who are dedicated to implementing new introducing brokers, portfolio managers, and other clients on to the FCC platform.

This role is fully accountable for the client through implementation stage and post implementation support. Oversees coordination of all internal stakeholders as well as external vendors involved in new client integrations. Defines the conversion methodologies to be utilized for each bulk data conversion and ensures organizational buy‐in.

• Lead the Integration team responsible for the asset and data conversion of new clients into FCC as well as clients leaving FCC.
• Guides the team through the methodology, set‐up, configuration, and platform implementation of the new client.
• Encourages team to develop strong relationships with FCC departments and keeps open lines of communication.
• Oversee the complete end to end process of an onboarding post sales from discovery, set‐up, configuration, business integration, asset and data conversion, reconciliation, and transition to day to day (as applicable to the particular onboarding). Each client integration/onboarding will be tailored appropriately depending on the nature of the client and their agreed upon platform set up at FCC.
• Work closely with the product, technology and operations teams to ensure that conversion and platform set‐up strategies are correctly interpreted and understood. Keeps on top of any custom technical or development work that FCC has engaged contractually with the client.
• Develop strong relationships with key partners across FCC to make recommendations and implement changes which will enhance the conversion process and prepare clients for a smooth transition experience.
• Work with internal partners to recommend improvements to business and technical processes to better support clients as they are set up on FCC’s digital platform.
• Assist the sales team as needed to support the sales process and closing of new clients, by providing information and recommendations to ensure expectation alignment between prospects and FCC as well as the most efficient/least distracting conversion for the prospect.
• Ensure that the team is documenting and is keeping current integration/onboarding processes and keeping appropriate back‐ups in line with audit processes.
• Create a performance culture which attracts and maintains high caliber staff and fosters their development to reach their potential.
• Risk Management ‐ Adherence to risk management practices ensure that new business integration is not adding undue risk to Fidelity

What We Are Looking For:

• 7‐10 years’ experience in the Financial Services industry, including a minimum of 5 years within the brokerage industry.
• 5+ years of experience at the management level
• Completed College degree or equivalent work experience
• Knowledge or relevant experience with Dataphile, OSS\ISM or other stock brokerage accounting systems is nice to have
• Experience with Python and/or working with flat files/text database, SQLite and MySQL/Maria DB and ETL is nice to have
• Prior role in a leading client conversions/onboarding and demonstrated ability to work cross functionally with other departments is an asset and nice to have

The Skills You Bring:

• A strong ability to communicate (written and verbal).
• A strong sense of accountability and taking initiative to drive projects to completion.
• Emphasis on risk and audit an inquiring mind.
• Knowledge and understanding of clearing firm regulatory obligations, Canadian brokerage industry and brokerage operations, including the impact of technology on this market.
• Experience managing projects and scaling processes with company growth.
• Ability to collaborate and influence across all levels of the organization.
• Effective presentation skills.
• Strong influencing skills. Gains acceptance of ideas and suggestions from business partners.
• Strong knowledge and understanding of the Canadian regulatory environment, CIRO rules and regulations, OSC and other provinces and territories.
• Ability to plan, monitor, control projects, ensuring efficient utilization

Current work authorization for Canada is required for all openings.

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected].

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

•    Canada's Top 100 Employers 
o    Greater Toronto's Top Employers 
o    Canada's Top Family-Friendly Employers 
o    Canada's Top Employers for Young People 
  
•    Great Place To Work® Certified 
o    Best Workplaces for Inclusion 
o    Best Workplaces for Mental Wellness 
o    Best Workplaces for Today's Youth 
o    Best Workplaces for Women 
o    Best Workplaces in Financial Services & Insurance 
o    Best Workplaces in Ontario 
o    Best Workplaces with Most Trusted Executive Teams 

•    LinkedIn Top Companies in Canada
  
•    Human Resource Director (HRD) - Best Place To Work 
o    HRD - 5-Star Benefit Program 
o    HRD - 5-Star Diversity & Inclusion Employer 

Designations
•    Canadian Compassionate Companies – Certified 
•    Benefits Canada's Workplace Benefits Award - Future of Work Strategy 
•    TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting 
•    Canadian HR Reporter's Most Innovative HR Team