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Designated Cse (Customer Solution Engineer) - Grenoble
Posted on 4/12/2022
INACTIVE
Locations
Reno, NV, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Atlassian
Confluence
Docker
JIRA
Linux/Unix
Management
Perl
REST APIs
Sales
Kubernetes
Python
Ansible
Requirements
  • Proven track record of customer facing professional services and /or support delivery or consulting
  • Minimum 10 years of technical implementation and technologies experience
  • Hands-on technical delivery management
  • Strong understanding of Linux Operating System architecture (minimum of 5 years of experience operating Linux platforms)
  • In depth hands on UNIX/Linux system administration skills and experience in managing large scale distributed environments (minimum of 5 years)
  • Significant understanding of hardware, specially x86 platforms, including RAID architecture and file systems
  • Experience on storage environment (NAS, SAN, RAID, distributed file system, object storage, Restful API, Amazon S3)
  • Solid networking knowledge: low level networking concepts, bridging, bonding, vlan, TCP/IP
  • Knowledge of High Availability environment (distributed system, load balancing, cloud platforms) and container technologies (docker, kubernetes)
  • Knowledge with Web Servers, Backups, Email, Package Management, Monitoring in a large scale production environment
  • Scripting skills (Python, Perl, Shell), Automation (Saltstack, Ansible)
  • Knowledge of ITIL Problem and Change management processes
  • Knowledge of Atlassian stack (Jira, Confluence)
  • Proven record of establishing strong interpersonal relationships, towards both internal and external customers
  • Ability to listen, understand and report customer needs
  • Strong problem-solving skills
  • Personal accountability for achieving results
  • Strong Project management skills
  • Ability to communicate effectively, with a business oriented-approach, with both customer and Scality internal stakeholders
  • Autonomy to manage dedicated accounts, ability to take ownership of projects/accounts and show initiative
  • Ability to multiple tasks and manage projects simultaneously in a fast-paced environment, with refocus based on changing priorities
  • Adaptable and Able to work independently with minimal supervision
  • Proven experience in working effectively with cross-functional teams on site and remote
  • Fluent in English and French (written and spoken)
Responsibilities
  • Creating and using high-quality technical and business documentation, including systematically updating process documentation, customer architecture and configuration documentation upon change activity
  • Organizing sequenced customers check-ins and preparing accurate and timely reports
  • Conducting customers' platform monitoring
  • Analyzing and reporting metrics appropriately to the customers
  • Performing planification and delivery of professional services
  • Conducting periodic reviews of customer operations
  • Processing tickets, ensuring respect of response time SLAs
  • Managing escalations within the company as appropriate
  • Reviewing support cases to proactively identify service improvement opportunities, performing root cause analysis
  • Proactively advising and working with customers to understand and support growth and future usage to plan for scalability and optimal performance, in coordination with Global support teams, Sales teams and other Services and Support teams
  • Understand customers' business and requirements
  • Position yourself as a privileged designated consultant, driven by excellence, and as trusted advisor supporting the customers' business success
  • Ensure appropriate activities planning
  • Identify opportunities for improvement and business development
  • Provide quality external and internal communication
  • Drive effective collaboration with the other departments such as Customer Support, Professional services and Sales teams to deliver the Dedicated Care service and to ensure long term relationship with the customers
Desired Qualifications
  • Additional European language is a plus
Scality

51-200 employees

Data Management Ecosystem
Company mission
Scality's mission is to protect and propel our customers into the digital age.
Benefits
  • Global offices & international relocation
  • Sports allowance program
  • Flexible spending account
  • Sponsor industry events, educational conferences, & technical seminars
  • Donation matching
Company Values
  • Work hard - It takes the dedication of our employees to continuously innovate and bring a quality product to market
  • Play hard & eat well - We foster camaraderie and support team-building activities that strengthen relationships in and out of the office
  • Amaze the customer - From the beginning, Scality has listened intently to its customers’ needs and consistently works to deliver products that are both innovative and top quality