Part-Time
Receptionist
Otterbein SeniorLife
Nonprofit senior living and care services
No salary listed
North Olmsted, OH, USA
In Person
 Administrative & Executive Assistance (1) |
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- A high school diploma or equivalent is required.
- A minimum of 1 year of experience is required.
- Proficiency in Microsoft Office is required.
- Previous customer service, problem-solving, listening, phone, and multitasking experience is required.
- Critical thinking skills are required.
- The ability to work independently, prioritize tasks, and manage time efficiently is required.
- The ability to learn new tasks and cross-train is required.
- Sound judgment, discretion, and confidentiality are required.
- Greet customers entering and leaving the community, using customer names whenever possible.
- Answer customer calls and direct them timely and appropriately.
- Handle customer interactions professionally and accommodate special requests whenever possible.
- Maintain current resident listings, emergency phone numbers for on-call personnel, and department extensions.
- Resolve customer complaints and assist with inquiries about community activities, services, hours, directions, and related matters.
- Maintain an accurate cash drawer, receive payments for sales, and reconcile transactions at the close of each shift.
- Schedule appointments and maintain accurate records for the on-campus shuttle.
- Distribute and receive keys and maintain an accurate key log.
- Use computer programs, phone systems, and emergency systems for multiple tasks and communications.
- Handle emergency situations in a calm and professional manner.
- Maintain confidentiality of pertinent resident and partner information.
- Complete special projects as requested and perform other duties as assigned.
Otterbein SeniorLife is a nonprofit provider of senior living and post-acute care. It operates life-plan communities, skilled-nursing neighborhoods, assisted living, independent living, rehabilitation, home services, and related programs. Older adults and families use its residential and care options across different stages of aging and recovery. Community teams are supported by clinical leadership, hospitality, therapy, sales, facilities, spiritual care, and central services. Roles include nursing, caregiving, therapy, dining, life enrichment, maintenance, administration, and community leadership.
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