INACTIVE

Full-Time

Signature Support

Hapi

Posted on 8/13/2025

Aquiva Labs

Salesforce consulting and engineering services

No salary listed

Canada + 1 more

More locations: United States

In Person

Located: US or Canada.

Category

IT & Security

Required Skills

Postman

SQL

AWS

REST APIs

Oracle

Requirements

At least 2 years’ experience implementing and/or supporting Opera PMS Solutions.
Experience implementing and supporting OXI and OWS interface.
Professional English communication skills.
Expert level front-end knowledge of the OPERA PMS, and advanced-level knowledge of OPERA backend and architecture.
Intermediate experience with Oracle database and the ability to execute SQL statements.
Intermediate understanding of network operations.
Familiarity with RESTful APIs, JSON documents, and tools like Postman.
Familiarity with AWS, including EC2, Lambdas, and CloudWatch.

Responsibilities

Provide dedicated support services to a premier client, resolve Opera issues related to OXI, OWS, financial transactions, etc.
Identify trends and common issues.
Build a knowledge base of known resolutions.
Leverage monitoring tools to identify issues proactively and work with corporate and property resolve underlying issues.
Create user training documentation and provide user training on an as-needed basis.
Test new features and functionality of the Hapi Platform, contribute to requirements gathering processes, and assist with testing.

Desired Qualifications

Familiarity with Salesforce Service Cloud (preferred).

Hapi is a data streaming, integration, and enrichment platform with robust transactional APIs designed and developed by Data Travel, LLC. to solve the hotel industry’s data management challenges.

This role will report to the Director of Signature Support Services and will be responsible for the delivery of Hapi’s new Signature Support Services. The Signature Support Services team will consist of Opera Subject Matter Experts and Engineers who will work closely with central and property teams from a leading hotel company to ensure the Loyalty Program is operating as expected. This team is expected to scale significantly as the Hapi Platform and the Loyalty Program enable growth in utilization.

Provide dedicated support services to a premier client, resolve Opera issues related to OXI, OWS, financial transactions, etc.
Identify trends and common issues.
Build a knowledge base of known resolutions.
Leverage monitoring tools to identify issues proactively and work with corporate and property resolve underlying issues.
Create user training documentation and provide user training on an as-needed basis.
Test new features and functionality of the Hapi Platform, contribute to requirements gathering processes, and assist with testing.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Located: US or Canada.
At least 2 years’ experience implementing and/or supporting Opera PMS Solutions.
Experience implementing and supporting OXI and OWS interface.
Professional English communication skills.
Expert level front-end knowledge of the OPERA PMS, and advanced-level knowledge of OPERA backend and architecture.
Intermediate experience with Oracle database and the ability to execute SQL statements.
Intermediate understanding of network operations.
Familiarity with RESTful APIs, JSON documents, and tools like Postman.
Familiarity with AWS, including EC2, Lambdas, and CloudWatch.
Familiarity with Salesforce Service Cloud (preferred).

Aquiva Labs

View Company Profile

Aquiva Labs provides Salesforce consulting and engineering services focused on Healthcare and Life Sciences. It helps organizations design and deliver product-grade Salesforce solutions to improve operations and customer engagement, through Managed Engineering Services and project-based consulting. The team includes Salesforce consultants, architects, and developers, including a Salesforce MVP and a Certified Technical Architect, enabling end-to-end delivery within the Salesforce ecosystem. Its goal is to help clients achieve smoother digital transformation and scalable Salesforce-based products and services tailored to their industry.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

2015

Simplify's Take

What believers are saying

Health Cloud 25-09 and Einstein AI expansion drive healthcare digital transformation demand.
AppExchange listings grew 25% in Q1 2026; healthcare apps see 40% adoption surge.
MuleSoft FHIR accelerators enable legacy EHR integrations, expanding Aquiva's integration services.

What critics are saying

Einstein AI automates 40% of routine consulting tasks, eroding MES demand.
Slalom Consulting's 5,000+ experts and healthcare accelerators capture 25% more Health Cloud deals.
FDA enforces HIPAA-compliant AI validation by Q3 2026, rejecting 70% of uncertified AppExchange projects.

What makes Aquiva Labs unique

Top 3 global PDO with 220+ consultants and 850+ Salesforce certifications.
Specialized AppExchange expertise: 150+ published projects with deep healthcare focus.
Globally distributed team leverages low-cost Argentina delivery for competitive pricing.

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Benefits

Remote Work Options

Flexible Work Hours

INACTIVE