What You’ll Do/Own:

• Drive customer loyalty as measured by NPS purchase surveys
• Maintain, or exceed, CSAT goals as measured for each completed customer interaction 
• Meet, or exceed Service level goals
• Other duties and responsibilities as assigned.

Our Ideal Candidate Has:

• Provide incredible customer support and solving problems in both English and Spanish
• Must have excellent written and verbal communication skills to support our users and customers
• Multi-task across multiple tools or resources while being engaged with customers
• Effectively adapt communication and style to match the needs of the customer
• Proactively identify ways to avoid recurrence of customer issues by recommending changes and improvements through our Voice of the Customer processes
• You have access to reliable High-speed Internet service (10 megabits download and 3 megabits upload), a quiet distraction-free home office workspace, ergonomic chair, and desk
• Flexible and adaptable, able to work well in an evolving environment
• Available to work a flexible schedule between the hours of 6am-9pm PST (weekends and some holidays may be required)

Education & Experience:

• Bachelor’s degree or equivalent experience required
• Minimum 2 years working in a contact center providing direct support to customers via phone, e-mail, and chat
• Effective written and oral communications
• Excellent interpersonal skills

What we can offer:

• Flexible PTO
• Equity
• Medical, dental, & vision insurance
• Life insurance and disability benefits
• 401K, HSA, pre-tax savings programs
• New equipment setup provided
• Diverse Family-forming benefits through Carrot Fertility
• Wellness programs
• Tenure recognition

Base Salary Range:

• $19/hr