Unified Communications System Engineer @ Nutanix

Unified Communications System Engineer

Posted on 4/4/2023

INACTIVE

5,001-10,000 employees

Virtualized datacenter

Company Overview

Nutanix’s mission is to simplify IT infrastructure management. The company is building a software platform to help organizations manage hybrid multicloud environments.

Locations

San Jose, CA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Requirements

Strong engineering experience with Zoom and other video conferencing systems, including design, hardware/software evaluations, monitoring, builds, troubleshooting, and networking
Experience with MDM solutions for mobile and desktop operating systems
Strong understanding of networking technologies (WiFi, DNS, DHCP, VLANs, VPN)
Scripting/development experience would be a plus, along with data analytics experience
Provide ongoing engineering support for our UC systems
On-call rotation/After Hours support when is required
Manage ServiceNow tickets to ensure we respond and deliver resolutions within established SLAs
Help administer and set policies for company supported applications
Create and improve design documents and how-to instructions
Sense of humor, technical curiosity, strong sense of ownership, and passionate about delivering an amazing employee technology experience. Nutanix is an Equal Opportunity Employer
Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among multiple concurrent projects while also handling interruptions
Experience with ServiceNow platform and reports

Responsibilities

Troubleshoot and resolve issues globally with Zoom platform. Responsible for tier 3 support for AV Hardware
Work closely with UC Manager and project managers on planning and implementation of new systems
Manage system/hardware life-cycle, updates/refreshes, and schedule preventative maintenance
Document systems and processes, including diagraming. Cross train other UC team members and participate in end user training sessions when necessary
Ensure intake -> approval -> UAT -> features release processes are followed and worked on by priority levels
Automate processes and tasks for workplace technologies, and help scale support globally. Python knowledge major plus
Help us innovate on the Nutanix employee technology experience, evaluating new technologies that empower dynamic work, solutioning and design, and innovating scalable technology solutions that support our employees' productivity

Unified Communications System Engineer

Hungry, Humble, Honest, with Heart!

The OpportunityThe Unified Communications System Engineer will be responsible for system design, SaaS integrations, maintenance, and innovation for unified communications and workplace technologies. We are looking for someone who can bring their experience, expertise, and help us deliver an amazing UC employee experience. Nutanix’s video and teleconferencing are powered by Zoom and integrated into an ecosystem of SaaS services and tooling. The resource is expected to understand how Zoom interacts with the other technologies in conference rooms as well as how to troubleshoot systemic issues affecting Nutanix. This includes understanding networking, MDM management, A/V technologies, Oath/Okta integrations and developing and implementing role based access and permissions at scale. Lastly, we are enabling hybrid work for our employees and our workplace, and this resource will be a key member of the technology team, ensuring that our employees can be productive whenever and wherever they work.

Your Role

Troubleshoot and resolve issues globally with Zoom platform. Responsible for tier 3 support for AV Hardware.
Work closely with UC Manager and project managers on planning and implementation of new systems.
Manage system/hardware life-cycle, updates/refreshes, and schedule preventative maintenance.
Document systems and processes, including diagraming. Cross train other UC team members and participate in end user training sessions when necessary.
Ensure intake -> approval -> UAT -> features release processes are followed and worked on by priority levels.
Automate processes and tasks for workplace technologies, and help scale support globally. Python knowledge major plus.
Help us innovate on the Nutanix employee technology experience, evaluating new technologies that empower dynamic work, solutioning and design, and innovating scalable technology solutions that support our employees’ productivity.

What You’ll Bring

Strong engineering experience with Zoom and other video conferencing systems, including design, hardware/software evaluations, monitoring, builds, troubleshooting, and networking.
Experience with MDM solutions for mobile and desktop operating systems.
Strong understanding of networking technologies (WiFi, DNS, DHCP, VLANs, VPN)
Scripting/development experience would be a plus, along with data analytics experience.
Provide ongoing engineering support for our UC systems.
On-call rotation/After Hours support when is required.
Manage ServiceNow tickets to ensure we respond and deliver resolutions within established SLAs.
Help administer and set policies for company supported applications.
Create and improve design documents and how-to instructions.
Sense of humor, technical curiosity, strong sense of ownership, and passionate about delivering an amazing employee technology experience. Nutanix is an Equal Opportunity Employer.
Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among multiple concurrent projects while also handling interruptions.
Experience with ServiceNow platform and reports.

About us

Founded in 2009 and headquartered in San Jose, California, Nutanix is a passionate team of 6000+ employees worldwide. Our people are the heartbeat of #LifeAtNutanix and one of the many things that makes Nutanix a great place to work at. We share an intellectual curiosity, a bias for action, and an obsession for our customers. We are builders and problem solvers with an entrepreneurial spirit. Above all, we celebrate what makes each of us unique.  

We’re growing and disrupting the computing industry. Join us and make your mark. 

About our business

Nutanix is a global leader in cloud software and a pioneer in hyper-converged infrastructure solutions, making computing invisible anywhere. Companies around the world use Nutanix software to leverage a single platform to manage any app, at any location, at any scale for their private, hybrid and multi-cloud environments. 

The pay range for this position at commencement of employment is expected to be between $93,600 and $186,000/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.