Unified Communications System Engineer
Posted on 4/4/2023

5,001-10,000 employees

Virtualized datacenter
Company Overview
Nutanix’s mission is to simplify IT infrastructure management. The company is building a software platform to help organizations manage hybrid multicloud environments.
San Jose, CA, USA
Experience Level
  • Strong engineering experience with Zoom and other video conferencing systems, including design, hardware/software evaluations, monitoring, builds, troubleshooting, and networking
  • Experience with MDM solutions for mobile and desktop operating systems
  • Strong understanding of networking technologies (WiFi, DNS, DHCP, VLANs, VPN)
  • Scripting/development experience would be a plus, along with data analytics experience
  • Provide ongoing engineering support for our UC systems
  • On-call rotation/After Hours support when is required
  • Manage ServiceNow tickets to ensure we respond and deliver resolutions within established SLAs
  • Help administer and set policies for company supported applications
  • Create and improve design documents and how-to instructions
  • Sense of humor, technical curiosity, strong sense of ownership, and passionate about delivering an amazing employee technology experience. Nutanix is an Equal Opportunity Employer
  • Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among multiple concurrent projects while also handling interruptions
  • Experience with ServiceNow platform and reports
  • Troubleshoot and resolve issues globally with Zoom platform. Responsible for tier 3 support for AV Hardware
  • Work closely with UC Manager and project managers on planning and implementation of new systems
  • Manage system/hardware life-cycle, updates/refreshes, and schedule preventative maintenance
  • Document systems and processes, including diagraming. Cross train other UC team members and participate in end user training sessions when necessary
  • Ensure intake -> approval -> UAT -> features release processes are followed and worked on by priority levels
  • Automate processes and tasks for workplace technologies, and help scale support globally. Python knowledge major plus
  • Help us innovate on the Nutanix employee technology experience, evaluating new technologies that empower dynamic work, solutioning and design, and innovating scalable technology solutions that support our employees' productivity