Unified Communications System Engineer
Posted on 4/4/2023
INACTIVE
Virtualized datacenter
Company Overview
Nutanix’s mission is to simplify IT infrastructure management. The company is building a software platform to help organizations manage hybrid multicloud environments.
Data & Analytics
Company Stage
N/A
Total Funding
$1.2B
Founded
2009
Headquarters
San Jose, California
Growth & Insights
Headcount
6 month growth
↑ 4%1 year growth
↑ 7%2 year growth
↑ 11%Locations
San Jose, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
- Strong engineering experience with Zoom and other video conferencing systems, including design, hardware/software evaluations, monitoring, builds, troubleshooting, and networking
- Experience with MDM solutions for mobile and desktop operating systems
- Strong understanding of networking technologies (WiFi, DNS, DHCP, VLANs, VPN)
- Scripting/development experience would be a plus, along with data analytics experience
- Provide ongoing engineering support for our UC systems
- On-call rotation/After Hours support when is required
- Manage ServiceNow tickets to ensure we respond and deliver resolutions within established SLAs
- Help administer and set policies for company supported applications
- Create and improve design documents and how-to instructions
- Sense of humor, technical curiosity, strong sense of ownership, and passionate about delivering an amazing employee technology experience. Nutanix is an Equal Opportunity Employer
- Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among multiple concurrent projects while also handling interruptions
- Experience with ServiceNow platform and reports
Responsibilities
- Troubleshoot and resolve issues globally with Zoom platform. Responsible for tier 3 support for AV Hardware
- Work closely with UC Manager and project managers on planning and implementation of new systems
- Manage system/hardware life-cycle, updates/refreshes, and schedule preventative maintenance
- Document systems and processes, including diagraming. Cross train other UC team members and participate in end user training sessions when necessary
- Ensure intake -> approval -> UAT -> features release processes are followed and worked on by priority levels
- Automate processes and tasks for workplace technologies, and help scale support globally. Python knowledge major plus
- Help us innovate on the Nutanix employee technology experience, evaluating new technologies that empower dynamic work, solutioning and design, and innovating scalable technology solutions that support our employees' productivity