Senior UX Researcher @ ClickUp

INACTIVE

Full-Time

Senior UX Researcher

Posted on 4/18/2024

ClickUp

1,001-5,000 employees

All-in-one productivity and collaboration platform

Senior

Remote in USA

Required Skills

Agile

UI/UX Design

Requirements

Bachelor’s degree in Cognitive Science, Psychology, HCI, or related field preferred
5+ years of product research experience for online SaaS applications, especially multi-product platforms
Proficiency and comfort with facilitating customer interviews
Experience with qualitative and quantitative research methods
Passionate about using data to inform product decisions and ability to quickly understand how products work and what their value prop is
Adaptable and self-sufficient, with strong organization and project management skills
Collaborative with cross-functional teams to iterate quickly and partner with design in an agile development process
Experience working with all levels of the organization from junior PMs to C-Suite executives
Ability to prioritize projects, communicate progress, and deliver on time and present with confidence

Responsibilities

Prioritize and drive a research program that delivers the best user experience for a group of product teams
Leverage various methodologies to de-risk product and design assumptions with research and data
Conduct follow-up interviews to help understand customer feedback in specific product areas
Conduct ongoing research and engage in brainstorming sessions to inform solutions and designs
Iteratively test concepts and prototypes to shape the design
Run satisfaction surveys, follow-up usability studies and interviews to understand why we are or are not seeing the intended behavior of new features after launch
Own the processes for all research studies including identifying the best qualitative or quantitative methods, determining the target audience, writing study plans, and communicating research learnings

ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. Our dedication to enhancing productivity has earned us recognition on prestigious lists including the Forbes Cloud 100, Fast Company’s Most Innovative Companies, Inc. Power Partners and #1 on two of G2’s Best Software Products Lists for 2023 - #1 Project Management Product and #1 Collaboration and Productivity Product. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week. 🦄

Our product organization is actively seeking a UX Researcher to define, expand and scale how we do research. In this role, you will lead mixed methods research to guide product and design decisions throughout their development cycle. You’ll help generate rich insights to uncover and understand product opportunities. From there, you’ll leverage various research methodologies to evaluate and de-risk product and design assumptions. For live products, you’ll help understand what is and isn’t working in order to drive ongoing improvements. In addition, you will develop and employ practices to internally democratize research and enable all team members to create and strive for informed products and experiences.

Online portfolio strongly encouraged for application

The Role:

Prioritize and drive a research program that delivers the best user experience for a group of product teams
Leverage various methodologies to de-risk product and design assumptions with research and data
Conduct follow-up interviews to help understand customer feedback in specific product areas
Conduct ongoing research and engage in brainstorming sessions to inform solutions and designs
Iteratively test concepts and prototypes to shape the design
Run satisfaction surveys, follow-up usability studies and interviews to understand why we are or are not seeing the intended behavior of new features after launch
For all research studies, own the following processes:
- Identify the best qualitative or quantitative method(s) based on research questions, timeline and resourcing
- Determine the right target audience and recruit/schedule participants accordingly
- Write up study plans and identify the research goals along with what methodology to use
- Communicate research learnings to our teams and help drive product or design decisions

Qualifications:

Bachelor’s degree in Cognitive Science, Psychology, HCI, or related field preferred
5+ years of product research experience for online SaaS applications, especially multi-product platforms
Proficiency and comfort with facilitating customer interviews
Experience with qualitative and quantitative research methods
Passionate about using data to inform product decisions and ability to quickly understand how products work and what their value prop is
Adaptable and self-sufficient, with strong organization and project management skills
Collaborative with cross-functional teams to iterate quickly and partner with design in an agile development process
Experience working with all levels of the organization from junior PMs to C-Suite executives
Ability to prioritize projects, communicate progress, and deliver on time and present with confidence

Salary Range: $130,000 - $172,500 USD. This position is eligible for the following benefits:

Equity
401(k) with up to 2% match
ClickUp swag
Teammate recognition awards
Professional development program
Health insurance
Dental insurance
Paid parental leave
Flexible paid time off
Sabbatical program
Wellness stipend and more!

#LI-REMOTE

#LI-CDG

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

ClickUp collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see our privacy policy for further details.

Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

ClickUp

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Website

View Company Profile

ClickUp is a leading productivity platform that amalgamates various organizational tools, including task management, document sharing, and team collaboration functionalities. Known for its customizable project management features, it serves over 100,000 teams worldwide, including industry giants like Google and Nike. This company fosters a collaborative and dynamic work environment that values innovation and efficiency, making it an excellent place for professional growth and career development in the technology and productivity sector.

Company Stage

Series C

Total Funding

$536.8M

Headquarters

San Diego, California

Founded

2017

Growth & Insights

Headcount

6 month growth

↑ 2%

1 year growth

↑ 2%

2 year growth

↑ 22%

Benefits

16" MacBook Pro

Moving Expenses

$200/mo commuter benefits

Team lunches every week

401(k) match up to 2%

Unlimited stacks, kombucha, and cold brew

Health & dental insurance

ClickUp swag

Team recognition rewards

Flexible PTO

INACTIVE