Full-Time

Infrastructure Engineer

Sutherland

Sutherland

10,001+ employees

Global BPO providing customer lifecycle management

No salary listed

Hyderabad, Telangana, India

In Person

Category
DevOps & Infrastructure (2)
,
Required Skills
Citrix
Microsoft Azure
Computer Networking
Vulnerability Analysis
VMWare
Requirements
  • Azure cloud certified engineer (active certification)
  • Hands-on working administration experience on Azure cloud
  • Hands-on administration experience on VMware virtualization including storage/SAN and networking
  • Experience with Citrix VDI and Azure Virtual Desktop (AVD)
Responsibilities
  • Citrix VDI Platform Management: Manage, configure, and optimize Citrix VDI platforms. Apply updates and monitor system health using defined tools. Document changes and maintain logs of activities.
  • Azure AD / Active Directory/DHCP/DNS: Administer and support Azure Active Directory, ensuring integration with cloud-based services and on-premises applications. Manage directory services, group policies, and user authentication. Management of DHCP & DNS services.
  • Vulnerability & Patch Management: Perform patch management for both Windows and Linux servers, other infra-assets, ensuring timely application of patches to minimize vulnerabilities and ensure compliance with security policies & standards. Collaborate with the cybersecurity team to implement security controls, vulnerability management.
  • M365 Administration: Manage Microsoft 365 services including Exchange, SharePoint, OneDrive, Teams, Identity management, & security controls, ensuring availability, compliance & optimal user experience
  • Backup & Storage: Manage enterprise storage & backup systems operations including monitoring, capacity management & Disaster recovery support, ensuring reliable data protection, recovery and optimal performance
  • SSO & Federated Identity Services: Manage identity and access management systems, including Single Sign-On (SSO), federated identity, Azure AD, MFA, to ensure smooth authentication processes across various platforms, applications and systems.
  • VMware - Management: Administer and Manage VMware vSphere ESXI (Hosts, clusters, Datastores), vCenter and VM’s. HA DRS, Storage and Networking. VM provisioning, performance monitoring, patching, and updates, ensuring high availability, disaster recovery, and optimal resource utilization etc.
  • SAN/NAS – Management: Administer enterprise storage systems including provisioning, LUN management, performance monitoring & capacity management.
  • Azure Cloud Infrastructure Management: Administer and Manage Azure cloud infrastructure including Azure AVD Infrastructure.
  • Application support: Provide technical support for enterprise applications including integration, break-fix involving vendor coordination and resolution.
  • Incident resolution: Lead incident resolution and root cause analysis for infrastructure-related issues affecting banking operations.
  • Infra projects & integration activities: Engage in infrastructure projects, including new deployments, upgrades, migrations, and integrations.
  • End user Support: Provide support to the end users via helpdesk tickets.
  • Documentation and Reporting: Develop SOPs and procedure documentation, prepare management reports related to infrastructure services

Sutherland provides business process outsourcing (BPO) that manages the entire customer lifecycle for other companies, including customer support and sales across multiple industries. It combines traditional outsourcing with process consulting and uses digital tools, AI, and analytics to run and improve customer-facing operations across a global delivery network. The company’s long-term private ownership and global footprint help it deliver integrated, technology-enabled outsourcing at scale, spanning technology, telecom, financial services, and healthcare. Its goal is to help clients optimize the customer experience and lower operating costs by outsourcing the full customer lifecycle while continuously advancing with digital and AI-enabled capabilities.

Company Size

10,001+

Company Stage

Private

Total Funding

$330M

Headquarters

New York

Founded

1986

Simplify Jobs

Simplify's Take

What believers are saying

  • GIC's 2022 acquisition funds global expansion to 60+ delivery centers.
  • Hiring 1,000 in Philippines Ilocos site boosts BPO capacity.
  • Apollo Health Street acquisition in 2013 strengthens healthcare BPO specialization.

What critics are saying

  • Genpact steals banking clients with 20-30% cheaper AI platforms.
  • Accenture displaces Fortune 100 clients via digital transformation deals.
  • Philippines wage inflation spikes costs 15-20% at Ilocos site.

What makes Sutherland unique

  • FinAI Hub deploys agentic AI agents for KYC, AML, and underwriting in banking.
  • Acquired Suneratech in 2023 to bolster digital engineering services portfolio.
  • Sutherland Labs, founded 2014, integrates design-thinking with AI analytics.

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Benefits

Remote Work Options

Flexible Work Hours

Paid Vacation

Phone/Internet Stipend

Professional Development Budget

Conference Attendance Budget

Wellness Program

Mental Health Support

Stock Options

401(k) Retirement Plan

401(k) Company Match

Family Planning Benefits

Fertility Treatment Support

Adoption Assistance

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Discounts

Company Equity

Performance Bonus

Profit Sharing

Relocation Assistance

Education allowance

Tuition Reimbursement

Professional Certification Support

Mentorship Program

Gym Membership

Teaching

Meal Benefits

Legal Services

Commuter Benefits

Home Office Stipend

Phone/Internet Stipend

Remote Work Options

Company News

THIIS
Mar 18th, 2026
Business Disability Forum unveils Disability Smart Impact Awards 2026 finalists.

Business Disability Forum unveils Disability Smart Impact Awards 2026 finalists. Business Disability Forum, a business membership organisation in disability inclusion, has unveiled the finalists for its prestigious Disability Smart Impact Awards 2026. Now in its 12th year, the annual awards spotlight and celebrate the organisations and practitioners who are removing barriers and driving meaningful, measurable improvements for disabled employees and consumers. The awards highlight projects that demonstrate a real difference to disabled employees and consumers and aim to encourage all businesses to elevate their approach to disability inclusion. From transformative workplace adjustments to customer-focused accessibility innovations, the awards celebrate initiatives that deliver impactful change. Advertisement | Continue story below Diane Lightfoot, CEO of Business Disability Forum, said: "This year's finalists are raising the bar on what genuine disability inclusion looks like. The 2026 shortlist showcases a diverse range of organisations and individuals working to overcome barriers and improve outcomes for disabled employees, consumers, and service users. "They all reflect an extraordinary standard of innovation, ambition and action. Their work proves that when organisations prioritise disability inclusion, everyone benefits. We are delighted to amplify their leadership and hope it inspires more businesses to accelerate their own inclusion journeys." Projects in this year's list of finalists include developing a global network for people who stammer to a small, family-owned shop that has made neurodivergent and disabled people feel safe and welcome in a retail environment. There are also global corporations pioneering ways to design products and services with, instead of for, disabled people and campaigns harnessing the power of storytelling across five continents to disrupt harmful and stereotypical assumptions around disability. Winners in the 14 categories of the Disability Smart Impact Awards 2026 will be announced at the Disability Smart Impact Awards Ceremony 2026, hosted by HSBC, on 29 April 2026. There is an additional Lifetime Achievement Award. This year's Disability Smart Impact Awards finalists, by category, includes the Diversity and Inclusion Professional, with finalists including Evtec Automative, Freeths LLP, and Lloyds Banking Group. The Leader Award, with finalists 50 Million Voices, Morgans Butchery, and Unilever. The Technology Award for small organisations of fewer than 250 employees includes finalists Diverse Made Media, Mobility Mojo, and SensePilot. The Technology Award for large organisations with over 250 employees includes finalists ServiceNow, Financial Conduct Authority, and Tesco. The Workplace Experience Award for small organisations of fewer than 250 employees includes finalists Happy Smiles Training CIC, Evtec Automotive, and Tilting the Lens. The Workplace Experience Award for large organisations with over 250 employees includes finalists Sutherland Global, BCLP, and Garanti BBVA. The Recruitment Award includes finalists BBC, Curiously Divergent, and KPMG LLP. The Inclusive Communication Award includes finalists Stichting Uit met Autisme, Sony Europe, and Worley. The Customer Experience Award for small organisations of fewer than 250 employees includes finalists Accessible Housing Scotland, Thrive Together Support, and Festival.org - Greenwich + Docklands International Festival. The Customer Experience Award for large organisations with over 250 employees includes finalists Lloyds Banking Group and Durham University. The Accessible Built Environment Award includes finalists Eli Lilly, Homelands Trust - Fife, and Amazon Italy. The Global Disability Inclusion Award includes finalists Unilever, Bupa, and Sutherland Global. The Product Design Award includes finalists Sensory Shine, Intotum, and Sekond Skin Society. The Procurement Award includes finalists BBC and Barclays. THIIS ROUND-UP Join the 3,750+ mobility professionals who stay informed with THIIS' twice-weekly industry updates. https://thiis.co.uk/business-disability-forum-unveils-disability-smart-impact-awards-2026-finalists/https://thiis.co.uk/wp-content/uploads/2026/03/BDF-2026-awards-900x473-1.jpghttps://thiis.co.uk/wp-content/uploads/2026/03/BDF-2026-awards-900x473-1-150x150.jpg2026-03-18T09:18:15+00:00Millie YorkEvents & ExhibitionsNewsroomTrade Newsaccessibility and inclusion,accessibility awards,Business Disability Forum,Disability Smart Awards,Disability Smart Impact Awards,Disability Smart Impact Awards 2026Business Disability Forum, a business membership organisation in disability inclusion, has unveiled the finalists for its prestigious Disability Smart Impact Awards 2026. Now in its 12th year, the annual awards spotlight and celebrate the organisations and practitioners who are removing barriers and driving meaningful, measurable improvements for disabled employees and consumers. The awards highlight projects that demonstrate a real difference to disabled employees and consumers and aim to encourage all businesses to elevate their...Millie YorkMillie [email protected] Magazine

Yahoo Finance
Mar 6th, 2026
Sutherland launches FinAI Hub to scale agentic AI across banking operations

Sutherland has launched FinAI Hub, an enterprise Agentic AI platform designed specifically for banking and financial services. The platform provides a domain-trained AI agent workforce to help financial institutions scale AI initiatives beyond pilot programmes across legacy systems and core operations. FinAI Hub offers modular AI agents supporting functions including retail banking, payments, lending, servicing, risk and compliance. Agents can operate independently or be orchestrated across workflows such as onboarding, KYC, AML, fraud detection, underwriting and collections. Examples include a KYC Agent for identity verification, an AML Screening Agent for sanction monitoring, and a Loan Underwriter Agent for application decisions. The platform features secure deployment models that keep sensitive data within institutional environments whilst enabling autonomous execution and maintaining regulatory control. Sutherland positions the platform as enabling financial institutions to embed intelligent automation across enterprises at production scale.

Frontlines Media
Jun 14th, 2025
SUTHERLAND IS HIRING: WALK-IN DRIVE WITH 50 OPENINGS IN HYDERABAD

SUTHERLAND is hiring: 50 openings.

Online VA Team
Dec 15th, 2023
Philippines' Economic Renaissance: BPO Triumphs Over Trade Deficit, Job Growth Soars, and Global Partnerships Flourish

Sutherland Global Services plans to hire 1,000 employees in its new Ilocos site, with support from the local government and partnership with Mariano Marcos State University for upskilling initiatives.

Indiegogo
Nov 10th, 2023
'A Raven's Call' - Cherokee Indian Horror Film

'Sutherland' was a Finalist for BEST CINEMATOGRAPHER at the 2022 Montreal Independent Film Festival and winner of five awards at the January 2022 Hollywood Blood Horror Fest, including BEST MYSTERY, BEST DIRECTOR, BEST ACTING DUO, BEST CINEMATOGRAPHY, and BEST SOUND DESIGN.