Library Assistant

Penn State University’sPublic Servicepointswithin Pattee Libraries and Paterno Librariesarehiring for Summer 2026,Fall 2026and Spring 2027. Individuals may work across several public service desksand unitsthroughout thelibrary.As the first point of contact for many of our patrons, the ideal candidate is courteous and outgoing with a strong work ethic, an ability to work as a team member andindependently andprovide exceptionalcustomer service. Excellent communication, interpersonal, and active listening skills arerequired.The primary goal of this position is to provide service forstudents, faculty, staff, and residents of Pennsylvania.We strive to meet our patrons where they are at,assistingthem in their research needs.We are looking for staff who are willing to learn and seek opportunities to grow and build their library knowledge. Prior customer service or retail experience is preferred, notrequired.

Required Materials:

• A resumeand cover lettermust be attached to your application to be considered for this position.  

• Please include your hours of availabilityforSummer 2026 and Fall 2026.  Availability must be provided with exact days of the week and times. You must include either Saturday or Sunday availability.
  

Responsibilitiesinclude

Customer Service

• Providefront-line customer service

• Make referrals to the Search Bar, Librarians, and full-time staff as appropriate

• Answer directional, informational, and basic reference questions in person or on thetelephone

• Provide group study room information and reservationassistance

• Collaborate with other departments to provideadditionalservices

• Circulate library materialsand technology

• Provide assistance topatrons on library policies and procedures

Operational

• Open/Close thelibrary

• Assistindatacollection ofunitstatistics  

• Maintain care of physical collections via withdrawals, cleaning, and shifting

• Promote and engage with Common Services Diversity, Equity, Inclusion, and Accessibility initiatives andlearning

• Respond to gate and panel alarms according toprocedures

• Callappropriate outsideagency and alert other staffin the event ofan incident /injury

• Contact theappropriate supervisorto resolve problems with patronbehavior

Skills/experience/knowledge

Required

• Excellent interpersonal and oral communication skills   

• Ability to follow directions and keep aschedule

• Commitment to diversity   

• Ability to work as part of ateamand individually

Preferred

• Familiarity with information technology 

• Prior library, customer,retail or hospitality experience 

Hours:

• Hours vary based on semester and department needs. Must be willing to work a minimum of ten hours a week and either Saturdays or Sundays.