Full-Time

Technical Support Specialist

Confirmed live in the last 24 hours

EliseAI

EliseAI

51-200 employees

AI-driven property management communication platform

AI & Machine Learning
Real Estate

Compensation Overview

$80k - $95kAnnually

+ Equity + Fully Paid Parental Leave + Commuter Benefits + Monthly Fitness Stipend

Junior

New York, NY, USA

Required Skills
Communications
Zendesk
Salesforce
Requirements
  • 1+ years in a Customer Support Specialist position or an equivalent role
  • Experience with support software and CRMs (e.g., Zendesk, Salesforce)
  • Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience
  • Bias towards data-driven decision-making and analytical skills
  • Strong written and verbal communication skills
  • Experience in a customer facing role
  • Willing to work in person at NYC headquarters with your team 4-5 days per week
Responsibilities
  • Deeply understand systems, customers, and how they work best together
  • Provide excellent, customer-obsessed support to clients
  • Investigate and document bugs

EliseAI provides an all-in-one AI platform for property management, utilizing machine learning to automate communication through email, text, chat, and phone calls. The technology integrates with existing systems, handles prospect inquiries, schedules appointments, and offers customizable responses, ultimately increasing operational efficiencies for businesses in the housing industry.

Company Stage

Series C

Total Funding

$90.8M

Headquarters

New York, New York

Founded

2017

Growth & Insights
Headcount

6 month growth

22%

1 year growth

41%

2 year growth

92%