Full-Time

Office & Account Coordinator

Confirmed live in the last 24 hours

Openlane

Openlane

51-200 employees

Online marketplace for wholesale vehicle transactions

Automotive & Transportation

Entry, Junior

Dartmouth, NS, Canada

Category
Customer Success Management
Sales & Account Management
Required Skills
Customer Service
Requirements
  • 1-2 Years’ of related experience or education in account coordination
  • Tech-savvy, and comfortable using Google Suite
  • Strong customer service and communication skills
  • Excellent organizational and time management skills
Responsibilities
  • Coordinate the inventory and sale of local commercial and fleet vehicles by: entering data into the system, taking vehicles out of leasing, transmitting data through portal & other customer-facing systems, selecting vehicles to be featured on the internet , generating sales agreements and determining vehicle line ups
  • Ensure sales vehicles meet specifications by: receiving condition reports, assessing and obtaining authorization for repairs and preparing necessary work order forms
  • Negotiate sale of pending bids as per customer service level agreements (SLA)
  • Assist with transportation and logistics requests and billing
  • Generate/prepare reports by gathering data from computerized systems (i.e. inventory reports and sales summary)
  • Support related customer service requirements; which may include answering calls, greeting walk-in customers, taking payments, and processing requests
  • Ensure customer satisfaction by communicating with clients; identifying & resolving issues in a timely manner
  • Manually or electronically enter new data in an accurate and timely manner, including vehicle information, vehicle registrations and other documents.
  • May be required to process cheques, file sales transactions, balance & transmit sale reports & EFT wire transfers to other systems
  • Support other administrative tasks, including sale day functions, as required

Openlane operates an online marketplace specifically designed for car dealers in the wholesale automotive market. The platform allows dealers to buy and sell vehicles in bulk, providing access to a wide inventory that includes dealer trades, commercial vehicles, and off-lease exclusives. Openlane simplifies the buying process by offering detailed vehicle reports, which help dealers understand the condition and history of the vehicles they are purchasing, thereby reducing risk and guesswork. Unlike many competitors, Openlane focuses on transparency and ease of use, ensuring that dealers can make informed decisions. The company generates revenue through transaction fees for listings and sales, as well as additional services like vehicle inspections. The goal of Openlane is to enhance the efficiency and profitability of car dealers by providing them with a comprehensive and user-friendly platform.

Company Stage

IPO

Total Funding

N/A

Headquarters

Redwood City, California

Founded

1997

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased AI adoption enhances vehicle assessment accuracy and speed.
  • Migration to AWS improves platform scalability and reliability.
  • Growing investments indicate strong market confidence and potential for expansion.

What critics are saying

  • Competition from other online marketplaces could erode Openlane's market share.
  • Reliance on AWS poses risks if service disruptions occur.

What makes Openlane unique

  • Openlane offers a comprehensive online marketplace for wholesale automotive transactions.
  • Code Boost IQ enhances vehicle inspection with AI-driven OBD2 intelligence.
  • Automated Absolute Sale tool streamlines sales, increasing transaction velocity for dealers.

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