Full-Time

Senior Data Engineer

Posted on 4/23/2025

Zingtree

Zingtree

11-50 employees

No-code platform for AI CX workflows

No salary listed

Remote in India

Remote

Category
Data & Analytics (1)
Requirements
  • 5+ years in data engineering, with expertise in large-scale systems and data infrastructure design.
  • Strong background in database technologies and SQL optimization; experience designing data warehousing solutions; proficiency in building and optimizing data pipelines; knowledge of distributed computing platforms (Spark, Flink, or similar); experience with columnar databases and OLAP systems (like Apache Druid).
  • Experience with cloud infrastructure, particularly AWS; understanding of container orchestration with Kubernetes; familiarity with infrastructure-as-code practices.
  • Experience with stream processing and real-time analytics frameworks; knowledge of Go programming a plus; background with event data processing and analytics; familiarity with Kafka or similar message queuing systems.
  • Analytical mindset with strong problem-solving abilities; experience troubleshooting complex data systems; capacity to evaluate and recommend appropriate technologies for specific use cases.
  • Communication skills; ability to explain complex technical concepts to various stakeholders; experience collaborating with cross-functional engineering teams.
  • Leadership qualities: self-motivated with a drive to continuously learn and improve; proactive approach to identifying and addressing technical challenges; experience mentoring junior engineers on data best practices.
  • Organizational abilities: skills to manage multiple projects and priorities; adaptability to evolving technical requirements and business needs.
Responsibilities
  • Data Architecture & System Design: Design and implement efficient data storage and processing solutions for large-scale datasets; architect a new data processing framework to replace existing third-party solutions.
  • Pipeline Development: Develop and optimize data pipelines for event data ingestion and processing; implement real-time analytics capabilities for clickstream data.
  • Technology Implementation: Evaluate and integrate open-source technologies like Apache Druid, Spark, or similar tools based on project requirements and performance needs.
  • Cross-Team Collaboration: Work closely with backend engineering teams using Go in a Kubernetes environment; participate in architectural decisions for scalable data systems.
  • Performance Optimization: Optimize query performance and data access patterns for analytics platforms; ensure systems scale efficiently with growing data volumes.
  • Data Modeling: Design and implement data models that support business intelligence needs and facilitate efficient reporting capabilities.
  • Documentation & Best Practices: Create comprehensive documentation and establish best practices for data engineering across the organization.
  • Technical Leadership: Provide architectural direction for data systems and mentor junior engineers on data engineering best practices.
Desired Qualifications
  • Go programming experience is a plus.

Zingtree helps enterprises automate and guide customer interactions by building AI-powered workflows and decision trees without code. Its platform connects to CRM and help desk systems like Salesforce and Zendesk to pull customer data, then provides context-aware guidance to customer service agents. Agents use the decision trees and workflows to resolve complex issues more efficiently while staying compliant with policies and brand guidelines. Compared to other CX tools, Zingtree emphasizes no-code, enterprise-grade decision trees and AI-assisted workflows that can be deployed across contact centers, product support, and software teams, with integrations that fit into existing IT stacks. The company’s goal is to improve first-contact resolution and customer satisfaction by standardizing and accelerating agent decision-making through process automation and data-driven guidance.

Company Size

11-50

Company Stage

Series A

Total Funding

$15M

Headquarters

Larkspur, California

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • Processed 162 million interactions across 700 organizations in 50+ countries.
  • Launched CX Answers and Actions in April 2024 to optimize interactions.
  • Partnered with AVANT to expand global contact center distribution.

What critics are saying

  • PixieBrix erodes market share with superior integrations in 12-24 months.
  • Salesforce Agentforce captures workflows from shared 700 clients in 12-18 months.
  • OpenAI GPT-4o renders platform obsolete via native CRM automations in 6-12 months.

What makes Zingtree unique

  • Zingtree's multi-guardrailed AI engine filters responses through logic gates and compliance checks.
  • Platform integrates with Salesforce and Zendesk for context-aware CX guidance.
  • No-code decision trees serve regulated sectors like healthcare and finance.

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Benefits

Comprehensive Health Benefits

401K plans

Paid Parental Leave

Unlimited Paid Time Off

Flexible Remote Work

Co-Working Reimbursement

Home Office Stipend

Growth & Insights and Company News

Headcount

6 month growth

-2%

1 year growth

-4%

2 year growth

-6%
PR Newswire
Apr 30th, 2024
Zingtree Launches CX Answers and Actions to Automate and Optimize Interactions for Happier Customers and Reps

PALO ALTO, Calif., April 30, 2024 /PRNewswire/ - Zingtree, a leading AI-powered customer experience (CX) automation platform, today announced the launch of its AI CX toolkit: CX Answers and CX Actions.

Securities and Exchange Commission
Feb 1st, 2024
SEC FORM D

The Securities and Exchange Commission has not necessarily reviewed the information in this filing and has not determined if it is accurate and complete.The reader should not assume that the information is accurate and complete.

EIN News
Nov 28th, 2022
Zingtree Teams up with AVANT to Deliver Enhanced Contact Center Operations to its Global Partners

AVANT is proud to partner with Zingtree to offer our clients around the world innovative software solutions designed to help improve call center operations.”

INACTIVE