Full-Time

DBA Team Manager

Posted on 5/9/2024

Percona

Percona

201-500 employees

Open source database software and services

Consulting

Senior

Remote in Canada

Required Skills
Customer Service
Requirements
  • At least 5 years of experience in people management and leadership, servicing external customers.
  • Experience in managing technical teams, preferably in customer-facing support environments.
  • Skilled in process improvement and organizational change management.
  • Knowledgeable in all aspects of service delivery.
  • Superior customer service skills with a commitment to ensuring customer success.
  • A proactive approach to problem-solving, with the ability to create and execute detailed plans.
  • Versatility in discussing both low-level technical details and high-level strategy.
  • Capable of quickly identifying and resolving complex problems.
  • Able to work independently with minimal supervision.
  • Fluent in written and spoken English.
  • Strong work ethic and an entrepreneurial mindset.
Responsibilities
  • Leading a diverse and talented group of DBAs, fostering a high-performing team culture.
  • Guiding the team to excel and encouraging their growth as a coach, mentor, and teammate.
  • Maintaining high service standards, recruiting individuals who align with the culture, building strong customer relationships, and seeking ways to enhance team performance.
  • Working with a global distribution of team members in the APAC, EMEA, and the Americas.
  • Maintaining a stable high-speed internet connection.

Percona specializes in providing top-tier open source database software, support, and services to enhance MySQL, MongoDB, and PostgreSQL systems. The company offers comprehensive solutions, including high availability setups and Kubernetes operators, equipped with a 24/7 support system. This ensures optimized database management on various infrastructures, making it a bastion of support for companies relying on robust data management solutions. Percona’s commitment to open source innovation, combined with their dedication to real-time customer support, makes it a nurturing environment for professionals to thrive and lead in the tech industry.

Company Stage

N/A

Total Funding

N/A

Headquarters

Durham, North Carolina

Founded

2006

Growth & Insights
Headcount

6 month growth

5%

1 year growth

0%

2 year growth

8%