Service Coordinator

Description

Join the Carolina Cat Team

As a family-owned company under our third generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.

Summary

The Service Coordinator 1 is responsible for scheduling, directing, and monitoring of service work orders while maintaining a high level of customer satisfaction.

Essential Functions

• Works with Supervisor and Safety Department to ensure and monitor the Service departments’ compliance with all safety and contamination control guidelines.
• Effectively manages Work in Process levels for the department
• Communicates with the customer regarding scheduling, quoting, and repairing of equipment
• Process technician labor hours through various time collection systems and in Service Link.
• Issue Purchase Orders to vendors 
• Manages Concur Expense Accounts
• Works seamless with the Parts Departments to provide the best Product Support available to our customers.
• Effectively support and communicate with parts and service department associates.
• Promptly, at start of shift, review work schedule, check equipment and supplies required to perform the work scheduled, and prepare for operations
• Monitors warranty repairs and reviews product improvement and support programs to ensure accuracy.
• Assign or perform general housekeeping duties as needed
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• Earned a High School Diploma 
• 1-2 years of customer service experience in similar industry
• Strong organizational skills
• Critical thinking and problem-solving skills
• Adaptable to the everchanging business demand
• Ability to multitask
• Positively engaged employee
• Adheres to and promotes company values and actions
• Able to operate in an environment with minimal supervision

Computer Skills 

Proficient in Microsoft Office products (Word, Excel, Adobe, Outlook, and PowerPoint)

Certificates, Licenses, Registrations

Valid driver’s license

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, and proportions.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

#CarolinaCAT

EEO/AA Employer. All qualified individuals are encouraged to apply.