Patient Care Coordinator

Description

Owens (A Friesen Group Company)

Owens provides state-of-the-art medical equipment and supplies to patients and caregivers throughout the Reno territory. For more than 60 years, we've been providing custom healthcare solutions for patients and providers. we're committed to providing patients with the highest quality care, with wide range of services, including CPAP/BiPAP, capnography, non-invasive ventilation, airway clearance, and specialty therapies.

Currently seeking a motivated Patient Care Coordinator (Sales Representative) to join our energetic team. 

Ideal candidate would be friendly, collaborative, have focus for patient care, goal driven, and have values that align with our company.

Our Core Values at Owens are: 

HUMAN VALUE, TAKE OWNERSHIP, MAKE THE DIFFERENCE, SET THE PACE AND EMBRACE CHANGE.

BenefitsMedical/Dental/VisionFlexible Spending Account401K with generous company matchPaid Time Off BenefitPersonal Holiday BenefitWellness BenefitCompany Sponsored EventsRecognition/Rewards ProgramEmployee Referral Incentive ProgramTuition/Education Reimbursement

Territory Management

• Responsible for territory management, administration, and accountability.
• Building relationships with referral sources to generate steady referrals that meet sales goals
• Ensuring continuity between the provider practice or post-acute setting and the home setting in order to maximize patient satisfaction of respiratory and  home medical equipment services
• Improving  awareness and confidence among healthcare professionals, physicians and patients regarding current home medical equipment services
• Coordinating  referrals to ensure timely admission and appropriate patient care based on doctor’s referrals
• Appropriate call coverage on all key physicians and customers.
• Reports  & records are thorough, accurate, and completed in a timely manner.
• Appropriate  management of individual marketing and entertainment budgets.
• Timely  to meetings, appointments, etc.
• Completion of delegated responsibilities in a professional and timely manner.

Professional Selling Skills

• Pre-call planning.
• Ask probing questions.
• Practice good listening skills.
• Strategic positioning.
• Closing sales calls (ask for the business).
• Handle post-call follow up.

Sales Planning and Execution

• Strategic sales planning and execution using market share data, competitor analysis and reputation scoring.
• Analyze marketplace including market share, competitors and opportunities for growth using CRM.
• Enters call plan and outcomes into the CRM system. 
• Develop aggressive strategic sales goals with Sales Manager monthly.
• Execute strategic sales goals.
• Review & evaluate strategic sales goals on a regular basis with Sales Manager. 
• Utilize marketing resources effectively to accomplish strategic sales goals.

Sales & Marketing Results

• Consistently achieve sales & marketing results.
• Regularly achieve sales goals.
• Effectively gain new business.
• Effectively retain current business.
• Overall Return on Marketing (ROM).

Promotional Events Marketing

• Oversight & execution of marketing and promotional events.
• Solid pre-planning of events, including all details. Begin all events with concrete event goals.
• Organized and effective execution of events.
• Consistent and accurate follow up of events.
• Clear and timely measurement of results from events. Return on Marketing (ROM). Results detailed and disseminated to appropriate personnel.

Teamwork

• Practice teamwork, courtesy, and respect.
• Consistently show respect for others at all levels.
• Active involvement in interdependent partnering with both internal and external customers.
• Share best practices with team members.
• Display teamwork attitude through behavior, actions, and activities.

Requirements

Experience

• Excellent  verbal and written communication skills.                     
• Strong  computer literacy including Microsoft Office applications.                                             
• Exceptional   multitasking and organizational skills                             
• Able to work effectively with minimal supervision                                
• Physically able to work seated in front of a computer for hours at a time
• Oxygen, PAP, NIV & DME equipment knowledge is preferred
• Sales & Marketing Experience Preferred

Education

• High school diploma or equivalent required
• Associates or Bachelor’s Degree in relatable field preferred
• Licensed Respiratory Therapist or Registered Nurse preferred