Full-Time

Client Service Representative

Flexible Benefits

Posted on 10/25/2024

TIH

TIH

201-500 employees

Financial Services

Entry

Greenville, SC, USA

Category
Customer Education & Training
Customer Support
Customer Success & Support
Requirements
  • High School diploma or equivalent work experience
  • Strong organizational skills
  • Strong communication and interpersonal skills (written and verbal)
  • Maintain an enthusiastic, positive attitude at all times
  • Able to utilize Office Suite applications (Word, Excel, Outlook) and Adobe
Responsibilities
  • Take ownership and accountability to address and resolve client questions and issues, working toward a first call, first email or letter resolution, whenever possible.
  • Identify any coverage gaps and offer client solutions. Maintain proper documentation on coverages, eligibility and exceptions.
  • Document customer contact completely within client management system.
  • Ensure all business results (quality, production, and time service) meet standards.
  • Maintain daily client management functions in system applications, as required.
  • Keep abreast of system functionality, industry related regulations as it pertains to Health Insurance Portability and Accountability Act (HIPAA)), §125, §132, HSAs and COBRA as appropriate.
  • Teach clients plan specifics, the use of online tools and provide information to assist them in the future.
  • Support overall MEBS revenue and retention goals.
  • Other responsibilities as assigned.

Company Stage

N/A

Total Funding

N/A

Headquarters

Charlotte, North Carolina

Founded

N/A

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • The $15.5 billion valuation and acquisition by prominent investors like Stone Point Capital and CD&R highlight TIH's strong market position and potential for growth.
  • The new ownership structure provides TIH with additional resources to invest in cutting-edge technology and develop innovative products and services.
  • TIH's ability to operate under its current brand names ensures continuity and stability for employees and clients.

What critics are saying

  • The transition to new ownership could lead to strategic shifts that may not align with the current operational strategy.
  • The insurance industry is highly competitive, and maintaining market share will require continuous innovation and adaptation.

What makes TIH unique

  • TIH is the fifth largest insurance brokerage in the U.S., providing it with significant market presence and influence.
  • The acquisition by Stone Point Capital and CD&R provides TIH with substantial financial backing, enabling it to explore new growth avenues and strengthen its operations.
  • TIH's diversified portfolio of top-performing businesses allows it to maintain a competitive edge in the insurance industry.

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