Sales Engineer

Discover Trend

Role: Sales Engineer

Location: Paris, France

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, our unified cybersecurity platform protects over 500,000 organizations and millions of individuals across clouds, networks, devices, and endpoints.

Trend Vision One™ delivers advanced threat defense techniques, extended detection and response (XDR), and integration across the IT ecosystem, including AWS, Microsoft, and Google, enabling organizations to better understand, communicate, and mitigate cyber risk. 

Our Trend global threat research team delivers unparalleled intelligence and insights that power our cybersecurity platform and help protect organizations around the world from 100s of millions of threats daily.

We have 7,000 employees across 65 countries, singularly focused on security and passionate about making the world a safer and better place.

Trend enables organizations to simplify and secure their connected world.

Overview:

The Sales Engineer (SE) will be the technical bridge between our Sales Representatives and their pre-sales customers. The SE will take ownership of the prime technical relationship with our pre-sales customers to help close business by proactively managing and delivering technical information to our customers both onsite, online, and via telephone

Responsibilities:

• Provide solutions to complex technical issues in the pre-sales capacity
• Provide Proof of Concept service to pre-sales customers and help clients with planning and implementation of Trend Micro software products
• Channel feature requests to Product Management to enhance Trend Micro products with new features that address customer needs
• Participate in alliance projects including building vendor and customers relationships
• Participate in Trend Micro beta testing programs including internally testing products in alpha and beta phase
• Must be able to provide software/network troubleshooting on complex technical issues
• Maintain and expand working knowledge of current and beta (non-released) Trend Micro products
• Assist in development of the Knowledge Base
• Provide product trainings upon request
• Share best practices with other SEs to enhance the quality and efficiency of the other members
• Contribute to building the SE Readiness Program and develop Subject Matter Expertise in assigned products and solutions
• Must be able to travel regionally (about 30-35%) and perform sales presentations, marketing and user group events, and emergency on-site support to customer locations
• Work in a fast-paced, high-pressure environment under minimal supervision to provide detailed technical knowledge of Trend Micro software products in the pre-sales context

Qualifications:

• We are looking for a candidate with drive, enthusiasm, with a strong work ethic & a desire to learn and develop their career within cyber security!
• If you are early in your career path, but have great experience within Cyber Security as an architect, developer, network or systems engineer, or similar, but interested in growing and developing a career in Sales Engineering, then we would love to hear from you!
• We are also are taking applications from more experienced Sales Engineers or Security Specialists who have:
• 3+ years SE experience and/or professional services experience
• 3+ years’ experience in computer software or systems including security products (firewalls, antivirus, intrusion detection, content security)
• Experience working with multi-cloud environments such AWS, Azure or GCP
• 2+ years SOC or IR Experience an advantage

Desirable Experience:

• Certified Ethical Hacker (CEH) Certification
• CompTIA Security+ Certification
• Certified Information System Security Professional (CISSP)
• Experience and understanding of Cloud architectures. AWS Certifications are preferred.
• Basic understanding of security incidents, network administration and management of security solutions including endpoint/server, web filtering, email filtering and IPS
• Experience with Python, PowerShell, Bash
• Ability to manage own time effectively is a requirement for success
• Quick learner with desire to learn new tools and techniques
• Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients

Why Trend Micro?

Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.

Trend Micro is a progressive employer with a very special and unique culture. Here at Trend Micro you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. We expect leadership, not management. With Trend Micro, you drive your own development. We encourage thought leadership and advocate internal opportunity. Trend is like nowhere else. We embrace all of our differences and are motivated by challenge. We’re not just all about the money. You are recognised for your passion to succeed, and can be the best part of yourself here. #LI-DNI