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Senior Director of Revenue Operations
Posted on 4/25/2022
Kansas City, MO, USA
Experience Level
Desired Skills
Data Analysis
  • Progress through our Ramp Camp (ChowNow's New Hire Onboarding Experience)
  • Learn the suite of ChowNow products including Chownow Direct, ChowNow Marketplace and Order Better Network; be able to discuss the ChowNow origin story and be able to strategize with your colleagues
  • Learn the ChowNow Sales process and methodology
  • Understand ChowNow's Salesforce.com and Tableau instances, including current reports, dashboards, required data and workflows
  • Create new reports and dashboards based on data insights while partnering with Data and Analytics
  • Learn ChowNow's growth Marketing and Partnership strategies, tools, and campaigns
  • Begin to help our team to actively and effectively nurture leads
  • Work with inside and outside sales teams to develop a more efficient process of prioritizing leads and using Salesforce CRM
  • You love restaurants
  • You have 5+ years of experience in Revenue Operations with a track record of driving strategic decision-making within Revenue organizations
  • 5+ years of people management experience
  • You have excellent analytical and systems-thinking approaches to problem solving, with a proven track record of matching team needs with enablement solutions
  • Proficiency in Microsoft Excel/Salesforce.com/Google
  • Effective, clear, and concise communication skills, verbal and written. Ability to communicate the right level of information to executives and cross-functional teams at the right cadence
  • Data expert. Querying and scoping, analysis and modeling, summarizing (pivot tables, charts, slides, written explanation), reporting (dashboards, repositories, Tableau)
  • Organizational design and hiring of a team fitted for the unique needs of ChowNow
  • Identify and track KPIs and metrics that can be scaled across the organization
  • Define and deliver on SLA's in support of cross functional business process
  • Partner with the Growth Marketing and Partnership teams to build a lead qualification process and funnel optimization
  • Partner with leadership to design compensation plans that solve for employee and business needs
  • Manage the process for calculating accurate & timely monthly commissions and quarterly bonuses for the sales organization
  • Test and build scalable processes and tools to increase sales effectiveness
  • Connect internal operations to external partner operations to receive and deliver referral opportunities and contracted revenue sharing
  • Work cross-functionally to create dashboards for performance visibility and insights for various levels. Internal tools include Salesforce.com, Tableau, and SQL
  • Contribute to predictable, repeatable, and scalable sales processes using data analytics to produce forecasts and actionable insights that senior leadership can use for planning purposes
Desired Qualifications
  • Develop, implement, and improve processes for effective and efficient revenue operations
  • Partner with the Business Systems team to develop and improve reports, dashboards, and supporting process flows to provide reliable, accurate, and timely visibility into our Salesforce.com data
  • Begin connecting technologies and processes to external partner organizations for efficient value exchange
  • Calculate commissions and bonuses for the company and provide compensation reports to Finance Sales and other departments as appropriate
  • Improve documentation for existing processes and proactively communicate changes
  • Be responsible for everything sales data related, from tracking goals and handling sales workflows to creating pipeline visibility and building forecasts

501-1,000 employees

Online food ordering systems for restaurants
Company mission
Chownow's mission is to help local restaurants thrive. Their products help restaurants get online quickly and easily so they can maintain direct relationships with their customers. As the world evolves and new technology platforms emerge, they will be there to help restaurant clients stay up to speed online.
  • Comprehensive health plans
  • Remote office stipend
  • Mental health coverage
  • Parental & family leave
  • Student loan assistance
  • Employee stock incentive plan
  • 401(k) savings plan
  • Pet insurance
  • Fitness stipend
Company Values
  • Restaurants Come First - Local restaurants are the reason we come to work every day. This passion drives our ethos, forms the foundation of our business, and informs every decision we make.
  • Celebrate Diversity - Inclusivity and diversity matter. We’re committed to progress, which means every single employee gets the support and resources they need, no matter who they are.
  • Raise a Hand - We encourage everyone to present solutions, collaborate, and lead by example. Here, you’re empowered to take initiative, no matter your role. Speak up—we’re listening.
  • Keep Reaching - We want to help you succeed—it’s that simple. We offer comprehensive support for career development, so let’s set our goals and grow together.