Hardware Technician @ Peloton

Hardware Technician

Posted on 3/16/2023

INACTIVE

1,001-5,000 employees

Live and on-demand boutique studio classes

Company Overview

Peloton uses technology and design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. The company offers a suite of fitness products and services.

Locations

London, UK

Experience Level

Entry

Junior

Mid

Senior

Expert

CategoriesNew

Hardware Engineering

Requirements

Candidates must be at least 18 years or older to apply
High school diploma or equivalent preferred
Ability to use G-Suite and MS Office
Ability to quickly learn and master communication and inventory tools and applications as used within team and/or studio
Ability to operate equipment maintenance and power tools, with dexterity and stamina to transport or shift equipment, shipments or stage/set pieces as necessary
Must have excellent communication and time management skills
As this is a customer facing retail position, you will be required to work on your feet for up to 10 hours at a time with or without reasonable accommodation
Physical essential functions of the job also require that all employees are able to lift up to 49 pounds with or without reasonable accommodation
Must be able to work a flexible schedule that includes weekends, holidays, early morning and late evening weekdays, adapting to meet the needs of the business

Responsibilities

Provide extraordinary service and attention to our members, particularly with member bike or application usage
Serve as room attendant inside of our studios, closely supervising all assigned rides to quickly correct or assist with any Production, Studio or member needs
Maintain and perform major repairs and adjustments to member-facing equipment
Closely maintain, track and communicate any issues or client interactions
Updating quality tracking, application monitoring and equipment maintenance logs with impeccable accuracy
Maintain tools, equipment and prop storage spaces with a diligence for organization and efficiency
Intimate knowledge of product and equipment, with the ability to expertly and enthusiastically communicate any member questions, concerns or comments
Provide assistance to Stagehand and Production teams with studio set changes and all content set-up and breakdowns
Work alongside Peloton instructors to ensure a successful overall class experience, assist with member expectations in the studio in a friendly and professional manner (I.e, no cell phone use, no side conversations, studio safety and production protocols) during all content experience
Adhere to high expectations placed on teamwork along with the ability to work professionally with fellow crew members, clients and other departments within Peloton

ABOUT THE ROLE
Peloton is seeking a Studio Hardware Technician to join our amazing Hardware Tech team for a one of a kind work environment. The Hardware Tech’s day-to-day responsibilities consist of setting up for special rides, coach to camera segments, and monitoring the live in-studio class that are filled with members. While monitoring the LIVE in-studio class the Hardware Tech’s acting as a;lifeguard for members and instructors as the first line of help, whether it’s a hardware issue or a towel issue! While at the same time resolving any hardware or software issues as they occur throughout the day. Ending the shift by accurately relaying info as needed among the proper channels.

YOUR DAILY IMPACT AT PELOTON
● Provide extraordinary service and attention to our members, particularly with member bike or application usage
● Serve as room attendant inside of our studios, closely supervising all assigned rides to quickly correct or assist with any Production, Studio or member needs
● Maintain and perform major repairs and adjustments to member-facing equipment
● Closely maintain, track and communicate any issues or client interactions
● Updating quality tracking, application monitoring and equipment maintenance logs with impeccable accuracy
● Maintain tools, equipment and prop storage spaces with a diligence for organization and efficiency
● Intimate knowledge of product and equipment, with the ability to expertly and enthusiastically communicate any member questions, concerns or comments
● Provide assistance to Stagehand and Production teams with studio set changes and all content set-up and breakdowns
● Work alongside Peloton instructors to ensure a successful overall class experience, assist with member expectations in the studio in a friendly and professional manner (I.e, no cell phone use, no side conversations, studio safety and production protocols) during all content experience
● Adhere to high expectations placed on teamwork along with the ability to work professionally with fellow crew members, clients and other departments within Peloton

YOU BRING TO PELOTON

● Candidates must be at least 18 years or older to apply
● High school diploma or equivalent preferred
● Ability to use G-Suite and MS Office
● Ability to quickly learn and master communication and inventory tools and applications as used within team and/or studio
● Ability to operate equipment maintenance and power tools, with dexterity and stamina to transport or shift equipment, shipments or stage/set pieces as necessary
● Must have excellent communication and time management skills
● As this is a customer facing retail position, you will be required to work on your feet for up to 10 hours at a time with or without reasonable accommodation
● Physical essential functions of the job also require that all employees are able to lift up to 49 pounds with or without reasonable accommodation
● Must be able to work a flexible schedule that includes weekends, holidays, early morning and late evening weekdays, adapting to meet the needs of the business

ABOUT PELOTON:

Peloton is the leading interactive fitness platform globally, with a passionate community of nearly 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email: [email protected]

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email [email protected] before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.