Full-Time

Strategic Customer Success Manager

OneRail

OneRail

201-500 employees

SaaS platform for last-mile delivery orchestration

Compensation Overview

$102k - $140k/yr

+ Performance bonus

Orlando, FL, USA

Remote

Remote within the United States, or hybrid depending on the arrangement.

Category
Customer Experience & Support (1)
Required Skills
Supply Chain Management
Data Analysis

Get referred to OneRail

See people who can refer or advise you

Requirements
  • At least 5 years of experience in customer success, partner or account management, program management, or client-facing delivery roles, ideally within logistics, supply chain, software as a service, or enterprise technology.
  • A proven track record managing complex enterprise relationships and keeping multiple workstreams on track simultaneously.
  • The ability to anticipate needs, remove blockers, and follow through to resolution.
  • Strong cross-functional coordination skills and the ability to drive alignment across product, operations, and engineering without direct authority.
  • Excellent communication and stakeholder-management skills, with the credibility to work with senior external and internal partners.
  • Comfort with data and technology, including tracking key performance indicators, interpreting operational metrics, and translating them into clear narratives and decisions.
  • Adaptability and composure in a fast-moving environment where priorities shift and ambiguity is common.
Responsibilities
  • Own the customer relationship as the primary day-to-day point of contact for customer stakeholders, building trusted relationships across business and operational teams.
  • Coordinate the launch and ongoing operation of strategic customer verticals, ensuring that each has the requirements, resources, and alignment needed to progress within agreed timelines.
  • Work with the AVP of Enterprise Solution Delivery to turn strategic customer growth strategy into concrete plans, milestones, and deliverables.
  • Capture and document customer and OneRail requirements, and hold both sides accountable to commitments and timelines.
  • Coordinate OneRail Product, Operations, Engineering, Implementation, and Support teams to deliver against customer needs, acting as the internal customer advocate.
  • Identify risks and obstacles, escalate when needed, and drive issues to resolution before they affect the customer solution.
  • Monitor partnership key performance indicators, operational metrics, and satisfaction; prepare and lead business reviews and status updates for customers and internal leadership.
  • Identify expansion opportunities across strategic customer verticals and geographies and help develop the case and plan to pursue them with the program lead.
Desired Qualifications
  • Experience in final-mile, last-mile, or transportation and logistics operations.
  • Familiarity working with FedEx or other large carriers, retailers, or enterprise logistics partners.
  • Experience launching or scaling new service lines or verticals within a partnership.
  • Experience with final-mile or logistics software-as-a-service technology.

OneRail offers a cloud-based delivery operations platform that helps enterprises manage last-mile shipments. Its SaaS product automates delivery order processing, provides multimodal rate shopping, and matches deliveries with a large courier network (600+ couriers and 12 million drivers) to optimize cost and reliability. Real-time visibility and actionable data enable clients to monitor performance and make data-driven decisions, while a dedicated team handles exceptions to keep deliveries on track. The goal is to help retailers, industrial suppliers, and healthcare providers streamline last-mile logistics, reduce costs, and improve on-time delivery through scalable subscription software.

Company Size

201-500

Company Stage

Debt Financing

Total Funding

$118.5M

Headquarters

Orlando, Florida

Founded

2018

Get referred to OneRail

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • FedEx SameDay Local launches with two-hour and end-of-day delivery on March 24, 2026.
  • OneRail won Gartner Market Guide recognition on March 5, 2026 for the third straight year.
  • Kraków expansion and June 2026 hiring signal product investment, not cost-cutting, in 2026.

What critics are saying

  • FedEx owns checkout traffic; 2027 contract renewal gives FedEx leverage over pricing and routing.
  • Roadie, DoorDash, and Amazon compress differentiation by bundling their own same-day networks.
  • A service failure at FedEx SameDay Local would damage OneRail’s brand with enterprise retailers.

What makes OneRail unique

  • FedEx chose OneRail on March 24, 2026 for SameDay Local orchestration.
  • OneRail coordinates 1,000+ delivery providers and live tracking across 99% of U.S. coverage.
  • Advance Auto Parts expanded OneRail on June 17, 2026 across 4,000+ locations.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

401(k) Retirement Plan

Remote Work Options

Paid Vacation

Flexible Work Hours

Wellness Program

Mental Health Support

Conference Attendance Budget

Professional Development Budget

Stock Options

Company Equity

Family Planning Benefits

Fertility Treatment Support

Phone/Internet Stipend

Home Office Stipend

Hospice?

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

1%
Standard-Journal
Jun 2nd, 2026
OneRail honored on inc.'s Best Workplaces list for second time.

OneRail honored on inc.'s Best Workplaces list for second time. * Business Wire * 14 hrs ago * 0 ORLANDO, Fla.-(BUSINESS WIRE)-Jun 2, 2026- OneRail, a leading provider of AI-native last mile fulfillment and delivery orchestration solutions, today announced it has been named among the 2026 Inc. Best Workplaces list. The award honors American companies that have created exceptional company cultures - those thriving in the face of adversity; redefining the workplace and continuing to enrich it; and fostering employee growth and advancement at all levels. This is the second time OneRail has been honored with the award, having been recognized on the magazine's 2023 Best Workplaces list. UK police return ancient artefacts to Centre of Islamic Civilisation after trafficking probe

Modern Retail
Apr 2nd, 2026
FedEx goes after DoorDash, Amazon, UPS with same-day delivery.

FedEx goes after DoorDash, Amazon, UPS with same-day delivery. FedEx has entered the same ring as many other companies trying to win on same-day delivery. At the end of March, FedEx announced FedEx SameDay Local, a partnership with last-mile delivery company OneRail. It will allow customers to choose two-hour or end-of-day delivery from brands or retailers that work with FedEx. This means FedEx is now competing with other same-day services from Amazon, DoorDash, Walmart and UPS; the latter acquired same-day delivery platform Roadie in 2021. Jason Brenner, senior vice president, digital portfolio at FedEx, said that the deal is meant to give customers the choice of on-demand delivery, like for forgotten items before leaving for a trip or for scheduling a TV delivery for a specific time they will be home. It also gives FedEx's clients visibility and control through real-time tracking, predictive ETAs, API integrations and performance dashboards. "What's truly powerful here is the scale and flexibility we're bringing to market right from day one," Brenner said. "We can offer broad coverage and handle a wide variety of items across different retail categories. That gives retailers the ability to offer fast, reliable same-day delivery, while still maintaining their own brand experience." OneRail will provide a national network of 12 million drivers across more than 1,000 delivery companies, including DoorDash and Uber as well as professional couriers that aren't gig workers. OneRail also handles the customer service for orders. In addition to its deal with FedEx, OneRail has previously partnered with Lowe's, Advance Auto Parts, Tractor Supply and Pepsi, according to Bill Catania, founder and CEO of OneRail. With this service, FedEx is particularly targeting e-commerce and DTC brands, especially those with physical stores or micro-fulfillment centers. "It definitely changes the capabilities of what the average retailer is able to do," said Russell Hoppes, vp of solutions and delivery for Locus, a logistics-optimization technology company. He also served in various roles at UPS for more than 20 years. FedEx, he said, is "going to be able to take that already built relationship [with retailers], and try to leverage and grow these retailers who are looking to jump right into that same day fulfillment space." Catania said the partnerships give FedEx client retailers the ability to match Amazon's one-hour delivery service, while not having to give their customer data or control over the customer experience to Amazon or another marketplace like DoorDash. It also allows retailers to ship directly from their stores rather than through a warehouse. "We're putting retailers in total control," Catania said. "They can decide if they want to do free delivery, if they charge for it, if they want it to be a margin based decision, and they get to keep their data and their shopper." Mark Becker, CEO of third-party logistics company G10 Fulfillment, expects Shopify sellers to embrace this the most, as they try to find ways to get customers to shop on their own websites rather than through bigger e-commerce platforms like Amazon that may take more of a cut of their revenue. "A lot of times, you're going to lose a buyer if you can't compete with the shipping speeds," Becker said. "It gets all of these Shopify merchants able to compete with that Amazon timeframe." Dan Bourgault, co-founder and CEO of The FRONTdoor Collective - a last-mile network for retailers including Walmart and Target - credits FedEx for continuing to change its business model over the years. FedEx has been overhauling its shipping networks since 2022 as part of its "Network 2.0" plan meant to consolidate its Ground and Express operations. Through this, it has closed more than 200 delivery stations so far, per Supply Chain Dive. The goals of this, according to Supply Chain Dive, has been to improve pickup and delivery processes, trim costs, and better compete with competitors such as UPS. "It just makes sense that they've expanded themselves to say, 'I'm not resting on my laurels, I'm going to make adjustments,'" Bourgault said. "The fact that they're willing to make the adjustment to change [their operations] and become more cost efficient and more operationally efficient is brilliant." Editor-in-chief Jill Manoff contributed reporting.

CNBC
Mar 24th, 2026
FedEx partners with OneRail for same-day delivery as Amazon rolls out 1-3 hour shipping

FedEx is partnering with last-mile delivery company OneRail to launch same-day delivery for all customers, CNBC has learnt exclusively. The move comes days after Amazon announced ultrafast shipping of one to three hours. OneRail uses artificial intelligence to optimise delivery routing and tracking, covering nearly 99% of the US with over 1,000 delivery drivers providing 80,000 deliveries of 30 minutes or less daily. The partnership enables retailers to offer same-day shipping using their store networks, with options including two-hour and end-of-day service. Retailers will set their own same-day shipping prices based on OneRail's rate cards. FedEx's senior vice president Jason Brenner said the platform allows retailers to offer fast delivery without changing infrastructure, avoiding the complexity and cost of building their own systems.

CBS News
Mar 24th, 2026
FedEx to offer same-day delivery as it battles with Amazon and other retailers.

FedEx to offer same-day delivery as it battles with Amazon and other retailers. March 24, 2026 / 5:10 PM EDT / CBS News FedEx said Tuesday that it will offer same-day delivery in partnership with logistics company OneRail, with the announcement following a recent move by Amazon to offer expedited deliveries across the U.S. The new shipping option allows FedEx customers to choose two-hour or end-of-day delivery when they are completing the checkout process for a package. The company said it will then match the order with other delivery providers in its national network, while also allowing customers to track packages. Customers can opt in for same-day delivery for different packages, including large, oversized or specialized deliveries, FedEx said in a news release. FedEd did not immediately respond to a request for comment on when the service will launch or where it will be available. OneRail did not respond to a request for comment. On its website, the Orlando, Florida-based company said it uses artificial intelligence to streamline deliveries. Other OneRail customers in Lowe's and PepsiCo. FedEx is moving to speed its deliveries as retail giants Amazon and Walmart also roll out same-day delivery. Amazon last week introduced one-hour and three-hour delivery options, with the latter available in thousands of cities across the U.S. Walmart has also expanded its delivery services over the years to include faster shipping services throughout the day, including early morning hours and late evening.

AInvest Fintech Inc.
Mar 5th, 2026
Gartner Recognizes OneRail as Representative Vendor for Last Mile Delivery Solutions

Gartner recognizes OneRail as Representative Vendor for Last Mile Delivery Solutions. Thursday, Mar 5, 2026 11:26 am ET 1min read OneRail, a leading provider of AI-native last mile fulfillment and delivery orchestration solutions, has been recognized as a Representative Vendor for Last Mile Delivery Solutions in the 2025 Gartner Market Guide for Last Mile Delivery Technology Solutions. The company's platform enables retailers and wholesale distributors to orchestrate complex delivery networks in real-time, make faster decisions, and improve SLA performance at scale. The last-mile delivery market continues to evolve with a focus on delivery orchestration and AI capabilities. Ask Aime: What impact will OneRail's inclusion in the Gartner Market Guide have on last-mile delivery solutions? Aime insights. How is the S&P 500 performing today, and could you explain the reasons behind it? What dividend aristocrats would you suggest for stable income? What's the performance trend of major Indian companies listed on US stock exchanges?