Senior Customer Success Manager
Named Accounts, French Speaking
Posted on 3/29/2023
INACTIVE
SentinelOne

1,001-5,000 employees

Autonomous endpoint protection software
Company Overview
SentinelOne is on a mission to defeat every attack, every second, of every day. The company's Singularity Platform instantly defends against cyberattacks – performing at a faster speed, greater scale, and higher accuracy than possible from any single human or even a crowd.
AI & Machine Learning
Cybersecurity

Company Stage

N/A

Total Funding

$796.5M

Founded

2013

Headquarters

Mountain View, California

Growth & Insights
Headcount

6 month growth

8%

1 year growth

15%

2 year growth

74%
Locations
United Kingdom
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Salesforce
Requirements
  • Possess a Customer-centric approach, you enjoy working with Customers and establishing strong relationships
  • Prior experience in a Customer Success Manager role handling Enterprise accounts (20k employees or more)
  • Adept at managing Customer expectations that results in high Customer satisfaction
  • Proven technical skills. Ability to understand Customer's challenges and advise on best practices
  • Impeccable written and verbal communication skills (French speaking required)
  • Experience in communicating with Customers from diverse cultures
  • Detail-oriented and analytical
  • Strong team player but still a self-starter
  • Thrives in a multitasking environment and can adjust priorities on-the-fly
  • Experience with Totango (or other Customer Success tools) and Salesforce
  • Previous Security industry experience or demonstrated understanding of cyber security and terminology
Responsibilities
  • Own post-sales relationships with a portfolio of our largest Customers advocating for their success and needs internally
  • Work alongside the internal services teams and the Customer to establish critical goals, an onboarding plan and define success criteria
  • Promote product adoption with key Customer stakeholders
  • Ongoing tailored Customer engagement including but not limited to weekly meetings, health checks, QBR's and Roadmap reviews
  • Proactively engage with Customers using our Customer Success platform and health indicators to identify and remove blockers to success and retention
  • Ensure customer engagement and current status is logged within the Customer Success platform for appropriate visibility and tracking