Senior Customer Success Manager
Named Accounts, French Speaking
Posted on 3/29/2023
INACTIVE
Autonomous endpoint protection software
Company Overview
SentinelOne is on a mission to defeat every attack, every second, of every day. The company's Singularity Platform instantly defends against cyberattacks – performing at a faster speed, greater scale, and higher accuracy than possible from any single human or even a crowd.
AI & Machine Learning
Cybersecurity
Company Stage
N/A
Total Funding
$796.5M
Founded
2013
Headquarters
Mountain View, California
Growth & Insights
Headcount
6 month growth
↑ 8%1 year growth
↑ 15%2 year growth
↑ 74%Locations
United Kingdom
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Salesforce
Requirements
- Possess a Customer-centric approach, you enjoy working with Customers and establishing strong relationships
- Prior experience in a Customer Success Manager role handling Enterprise accounts (20k employees or more)
- Adept at managing Customer expectations that results in high Customer satisfaction
- Proven technical skills. Ability to understand Customer's challenges and advise on best practices
- Impeccable written and verbal communication skills (French speaking required)
- Experience in communicating with Customers from diverse cultures
- Detail-oriented and analytical
- Strong team player but still a self-starter
- Thrives in a multitasking environment and can adjust priorities on-the-fly
- Experience with Totango (or other Customer Success tools) and Salesforce
- Previous Security industry experience or demonstrated understanding of cyber security and terminology
Responsibilities
- Own post-sales relationships with a portfolio of our largest Customers advocating for their success and needs internally
- Work alongside the internal services teams and the Customer to establish critical goals, an onboarding plan and define success criteria
- Promote product adoption with key Customer stakeholders
- Ongoing tailored Customer engagement including but not limited to weekly meetings, health checks, QBR's and Roadmap reviews
- Proactively engage with Customers using our Customer Success platform and health indicators to identify and remove blockers to success and retention
- Ensure customer engagement and current status is logged within the Customer Success platform for appropriate visibility and tracking