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Customer Engagement Specialist
Confirmed live in the last 24 hours
Remote • United States
Experience Level
Desired Skills
  • Experience in sales or account management is helpful but not required
  • Proven track record of hitting/exceeding challenging goals. This could be in school, sports, or professionally
  • Comfort with a high volume/velocity sales approach (e.g., 30+ calls/day)
  • Exceptional skills in identifying customer challenges/solutions and overcoming objections through tenacity, patience, and endless empathy for our customers
  • Excellent communication, organizational, time-management, and prioritization skills
  • High level of comfort with ambiguity - this is one of our newest teams, and the role and goals will change over time
  • Preferred: Salesforce, basic Excel/Sheets, startup environment, early education
  • Ensure that all customers continue to get exceptional value from brightwheel and stay customers for a long time
  • Own adoption and renewal goals for a portfolio of high-value customers
  • Call, Zoom, email, and text our current customers to assess their engagement level with brightwheel, identify problems, drive resolutions, and identify product features that the customer would get value from
  • Act as the “voice of the customer,” providing input to Product and Engineering teams as well as to upstream customer teams
  • Partner with teams across brightwheel, including Sales, Marketing, and Customer Success

201-500 employees

Preschool & childcare all-in-one software platform
Company Overview
Brightwheel's mission is to give high quality early education for every child. The company has created the leading platform for early education that lets teachers save valuable time through easy tools for assessment, communication, and photo sharing; administrators can manage their business with enrollment, reporting, and online bill pay; parents get a beautiful, real-time view of their child’s day that helps them participate in the learning and continue it at home.
  • Competitive base salary
  • Equity
  • Premium medical, dental, & vision coverage
  • Paid parental leave
  • Flexible PTO policy
  • Wellness & productivity stipend
  • Learning & development stipend
Company Core Values
  • Deliver value for customers
  • Take ownership
  • Get better every day
  • Think critically, move fast
  • Dive deep
  • Trust, and challenge
  • Make it happen
  • Achieve extraordinary results