Customer Engagement Specialist

Confirmed live in the last 24 hours

Locations

Remote • United States

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Marketing

Sales

Salesforce

Communications

Requirements

Experience in sales or account management is helpful but not required
Proven track record of hitting/exceeding challenging goals. This could be in school, sports, or professionally
Comfort with a high volume/velocity sales approach (e.g., 30+ calls/day)
Exceptional skills in identifying customer challenges/solutions and overcoming objections through tenacity, patience, and endless empathy for our customers
Excellent communication, organizational, time-management, and prioritization skills
High level of comfort with ambiguity - this is one of our newest teams, and the role and goals will change over time
Preferred: Salesforce, basic Excel/Sheets, startup environment, early education

Responsibilities

Ensure that all customers continue to get exceptional value from brightwheel and stay customers for a long time
Own adoption and renewal goals for a portfolio of high-value customers
Call, Zoom, email, and text our current customers to assess their engagement level with brightwheel, identify problems, drive resolutions, and identify product features that the customer would get value from
Act as the “voice of the customer,” providing input to Product and Engineering teams as well as to upstream customer teams
Partner with teams across brightwheel, including Sales, Marketing, and Customer Success

Our Mission and Opportunity

Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has a lasting social and economic impact. Brightwheel’s vision is to enable high quality early education for every child — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $100 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.

Our Team

We are a fully remote team with employees across every time zone in the US. Our team is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban.

We believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work.

Who you are

We are looking for someone passionate about helping our customers succeed. You are a people person and a customer person. You are excited to spend all day on zooms and phone calls with our customers. You can’t wait to be assigned the portfolio of customers you will be responsible for and are eager to discover what makes them tick and to help them adopt new features, solve problems, and get the most out of brightwheel. You are curious, a problem-solver, and a go-getter. You are comfortable owning incredibly ambitious customer adoption and retention goals. You are passionate about improving the world through education and technology. And you are excited about working at a startup on a rapidly growing team where our goals, roles, and incredible opportunities evolve every day.

What You’ll Do

Ensure that all customers continue to get exceptional value from brightwheel and stay customers for a long time
Own adoption and renewal goals for a portfolio of high-value customers
Call, Zoom, email, and text our current customers to assess their engagement level with brightwheel, identify problems, drive resolutions, and identify product features that the customer would get value from
Act as the “voice of the customer,” providing input to Product and Engineering teams as well as to upstream customer teams
Partner with teams across brightwheel, including Sales, Marketing, and Customer Success

Qualifications, Skills, & Abilities

Experience in sales or account management is helpful but not required
Proven track record of hitting/exceeding challenging goals. This could be in school, sports, or professionally
Comfort with a high volume/velocity sales approach (e.g., 30+ calls/day)
Exceptional skills in identifying customer challenges/solutions and overcoming objections through tenacity, patience, and endless empathy for our customers
Excellent communication, organizational, time-management, and prioritization skills
High level of comfort with ambiguity - this is one of our newest teams, and the role and goals will change over time
Preferred: Salesforce, basic Excel/Sheets, startup environment, early education

Brightwheel is committed to internal pay equity and offers a competitive compensation package, including base salary, equity, and benefits. Our benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend.

For cash compensation, brightwheel sets standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies.

In addition to equity, our annual cash compensation for this role in all US-based locations is an overall on-target earnings of $80,000 yearly. There is hourly rate of $19.24 USD (which comes to $40,000 yearly at 40hr/week). Additionally, we include a competitive, uncapped commission plan.

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

201-500 employees

Website

Preschool & childcare all-in-one software platform

Company Overview

Brightwheel's mission is to give high quality early education for every child. The company has created the leading platform for early education that lets teachers save valuable time through easy tools for assessment, communication, and photo sharing; administrators can manage their business with enrollment, reporting, and online bill pay; parents get a beautiful, real-time view of their child’s day that helps them participate in the learning and continue it at home.

Benefits

Competitive base salary
Equity
Premium medical, dental, & vision coverage
Paid parental leave
Flexible PTO policy
Wellness & productivity stipend
Learning & development stipend

Company Core Values

Deliver value for customers
Take ownership
Get better every day
Think critically, move fast
Dive deep
Trust, and challenge
Make it happen
Achieve extraordinary results