Senior Director of Implementation

Key Responsibilities:

• Responsible for team members to manage projects effectively and identify critical dependencies throughout the implementation process.
• Ensure team members are embracing and routinely updating our project management tool for visibility and transparency to each project and proactively communicating updates as the primary contact for clients.
• Continuously refine our internal playbook and repeatable processes to streamline client onboarding for the implementation and testing of Aiwyn’s solutions.
• Oversee the onboarding and training process for hiring Implementation team members as we grow our team to 6-10 team members.
• As a player coach, you will lead end-to-end implementation processes for new clients, ensuring a smooth transition from sales to go live.
• Work closely with clients to understand their specific needs and configure the SaaS platform to meet those requirements.
• Conduct testing and training sessions for clients to ensure they fully understand the features and capabilities of the SaaS solution.
• Monitor project quality, team capacity, timeline, risk, and performance of each project and team member.
• Work closely with sales to understand client requirements and develop tailored implementation plans.
• Collaborate with internal teams to address any roadblocks, ensure timely project delivery and effectively manage escalations when needed.


The ideal candidate:
• Obsesses over the customer experience
• Becomes curious when things don’t work as expected
• Runs towards challenges, not away from them
• Relentlessly pursues excellence for the customer, the company, and our team
• Has the courage to speak up when they disagree or have a better idea
• Builds trust with direct teammates, members of other teams, and our customers by seamlessly blending execution, empathy, and transparency
• Balances taking ownership over their realm by being open to feedback and new ideas

Qualifications:

• Proven experience of 7+years within an early stage or growth company implementing and leading a team for SaaS solutions, preferably in the tax and accounting or related industry.
• Strong project management skills with the ability to manage and oversee a team with multiple implementations concurrently.
• Excellent problem solving, communication and interpersonal skills with internal and external team members of all levels.
• Understanding of integrations between SaaS and software platforms.
• Knowledge of tax and accounting processes is a plus.
• The ability to travel occasionally for onsite Company meetings


Preferred:
• Working in the accounting firm industry
• Experience with Monday.com Work Management Software
• Working with Hubspot, Zendesk and Jira

Benefits and Perks:

• The big-picture value proposition of this role is simple: join us, and you’ll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-players at a fast growing SaaS startup led by an experienced and successful co-founding team with industry experience.


Other benefits include:
• Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls.
• Remote, work-from-anywhere culture
• Flexible PTO
• World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support.
• Stock options - every Full Time Employee has ownership in Aiwyn’s future and success.
• 401(k) matching

Our Values:

• Trust - We champion transparency, welcome differing perspectives, uphold accountability, and trust that others have good intentions
• Courage - We have the courage to take calculated risks and embrace change, knowing what worked in the past won’t always work in the future
• Impact - Rooted in determination and innovation, we chase extraordinary outcomes and impactful results
• Relentlessness - We approach challenges with an unwavering resolve, never settling for mediocrity, and always striving to surpass expectations

Learn more about Aiwyn:

• About us
• Why Aiwyn
• YouTube page