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Partner Support Specialist
Confirmed live in the last 24 hours
Locations
Green Bay, WI, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Marketing
Salesforce
Requirements
  • Clear communicator with excellent reading comprehension and writing skills
  • Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus
  • Strong listening skills and a great conversationalist
  • A well-rounded team player who takes ownership of (and pride in) your work
  • A strong work ethic and an entrepreneurial spirit
  • Dynamic; willing to wear multiple hats and work on projects of all types
  • You take initiative to solve problems and get the job done
  • Empathy and the ability to put yourself in the customer's shoes
  • General awesomeness and a sense of humor
  • Ability to work 6:00PM-11:00PM, and on Saturdays
Responsibilities
  • Serve as the front line, speaking with driver-partners face-to-face, over the phone and through email/SMS to help improve their first experience with Via or manage their accounts
  • Thrive in a fast-paced environment tackling an array of customer issues
  • Become an expert on our services and spread the love of Via everywhere
  • Deliver above-and-beyond customer service to our driver-partners, finding new and interesting ways to make customers smile
  • Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer's experience
  • Coordinate with management to channel customer feedback to all areas of the business such as technology, marketing, design, and product teams
Via

1,001-5,000 employees

Mobility solutions
Company Overview
Via's mission is to create a truly dynamic mass transit system, liberated from the constraints of fixed routes and fixed schedules
Benefits
  • Competitive salaries and equity packages.
  • Health and wellness benefits.
  • Local volunteer opportunities.
  • Support for all new parents.
  • Learning opportunities through our Via-Versity.
  • Employee Resource Groups.
Company Core Values
  • Sharing - Sharing is a founding principle; it’s in our DNA. Sharing rides, yes (that one’s a no-brainer) but we’re also passionate about collaboration, resource and knowledge sharing, and even our successes and failures, too. We ride together, in all we do.
  • Equity - Transportation is a great equalizer — it removes barriers to good jobs, quality healthcare, and educational opportunities for all. Where you live should not determine your economic mobility or overall quality of life.
  • Sustainability - Building sustainable cities means working towards a car-free future. And in the short term, getting people out of their single occupancy vehicles and switching to electric vehicles wherever possible.
  • AD&I - We’re committed to Anti-racism, Diversity, and Inclusion at Via, and in helping advance racial equity in transportation systems and through policy. A diverse and inclusive workforce is proven to drive real business success, and we work towards our AD&I goals every day.