Salary Range: 21.87 to 29.61 (Currency: USD) (Pay period: per-hour-wage)
At Wyetech, you’ll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers. We are committed to hiring the best of the best, and in return, we offer a world-class, truly unique employee experience that is rare within our industry.
Provide technical assistance and telephonic support for remote monitoring to intel customers. Monitor and support ticket workflows. Qualifications: High School Diploma and 4 years of customer service experience or Bachelor’s degree and one year of Help Desk experience.
Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with agency appropriate polygraph).
Required Qualifications
- TS/SCI with agency appropriate polygraph
- High School Diploma and 4 years of customer service experience
Or
- Bachelor’s degree and one year of Help Desk experience.
The Benefits Package
- Wyetech believes in generously supporting employees as they prepare for retirement. The company automatically contributes 20% of each employee’s gross compensation to a Simplified Employee Pension (SEP) IRA, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.
Additional benefits include:
- Wyetech provides a generous PTO plan of up to 200 hours annually, aligned with applicable state leave regulations. Employees have the flexibility to adjust their PTO allocation at the start of each calendar year, ensuring it meets their evolving needs.
Full-time employees have the option to participate in a variety of voluntary benefit plans including:
- A Choice of Medical Plan Options, some with Health Savings Account (HSA)
- Vision and Dental
- Life and AD&D Benefits
- Short and Long-Term Disability
- Hospital Indemnity, Accident, and Critical Illness Insurances
- Optional Identity Theft and Legal Protection Services
Company Environment & Perks
- Employee Referral Bonus Eligibility up to $10,000
- Mobility Among Wyetech-supported Contracts
- Various contract and work locations throughout Maryland, Virginia, Colorado, Texas, Utah, Alaska, Hawaii and OCONUS
- Various team-building events throughout the year such as: monthly lunches, summer company picnic, and an annual holiday party.
- Employees receive two complementary branded clothing orders annually.
Wyetech, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Affirmative Action Statement:
Wyetech, LLC is committed to the principles of affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans.
Accommodations:
Wyetech, LLC is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact David Schroeder, Jr. at 844-WYETECH x727 or [email protected]. We are happy to provide reasonable accommodations to ensure equal access to all candidates. 
