Full-Time

Supervisor

Contact Center, Bilingual Preferred

Posted on 5/23/2024

Inovalon

Inovalon

1,001-5,000 employees

Data-driven healthcare platform for improved outcomes

Data & Analytics

Compensation Overview

$51.8k - $67.6kAnnually

Senior

Remote in USA

Required Skills
Communications
Requirements
  • Superior team leadership skills
  • Proven ability to communicate effectively
  • Demonstrated ability to multi-task
Responsibilities
  • Direct responsibility of the day to day performance of the Communication Center Representative team
  • Develop, motivate, and assist a team of non-clinical Call Center Representatives
  • Monitor individual performance and provide coaching
  • Assist in identifying gaps and opportunities for development
  • Track and monitor performance of individuals
  • Conduct review sessions
  • Ensure optimum staffing levels
  • Assist in the selection of new call center representatives
  • Maintain compliance with company policies and procedures
  • Adhere to confidentiality and HIPAA requirements
  • Fulfill responsibilities for operational and financial success
  • Uphold separation of duties
  • Update job description as needed

Inovalon offers a data-driven healthcare platform that integrates national-scale connectivity, real-time primary source data access, and advanced analytics to power over 100 cloud-based solutions, enabling improved clinical outcomes and economics across the healthcare ecosystem. The platform serves top U.S. health plans, global pharmaceutical companies, healthcare provider systems, and specialty pharmacy companies.

Company Stage

N/A

Total Funding

N/A

Headquarters

Bowie, Maryland

Founded

1997

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

18%