Locations
Dorchester, Boston, MA, USA
Every day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced “sneak”) comes in. Snyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, containers, and cloud infrastructure — and do it all right from the start. Snyk is on a mission to make the world a more secure place by empowering developers to develop fast and stay secure.
Our Opportunity
We are seeking a highly skilled and motivated Helpdesk Manager to join our team. The Helpdesk Manager will be responsible for leading and managing a team of HelpDesk Specialists who provide technical support and service for internal IT needs. The ideal candidate will have excellent communication skills, a strong technical background, and experience in managing a HelpDesk team.
This role would require you in the Boston office up to 2 days a week
You’ll Spend Your Time:
- Managing and leading a team of HelpDesk professionals, ensuring timely and effective resolution of technical issues
- Developing and implementing processes, policies, and procedures for the HelpDesk team, ensuring consistent and efficient service delivery
- Monitoring and reporting on the HelpDesk team’s performance, including customer satisfaction, issue resolution times, and team productivity
- Analyzing HelpDesk data to identify trends, areas for improvement, and develop and implement strategies to address them
- Collaborating with other departments to ensure smooth and efficient service delivery
- Hiring, training, and mentoring new HelpDesk staff
- Ensuring that HelpDesk staff are up-to-date on the latest technologies, software, and tools
- Fostering a positive and collaborative team environment, promoting professional growth and development
What You’ll Need:
- A security-first philosophy with sensitive IT systems
- Prior experience in a technical manager/supervisor role, or demonstrable experience as a senior individual contributor role, such as a Systems Engineer
- Proficiency in Google Workspace, Workato, Okta, JAMF, and Slack administration
- A mindset of continual improvement
- Previous experience in Jira administration
- A strong knowledge of fundamental IT topics - DNS, SSL Certificates, MS Windows, Apple macOS, A/V
We’d be Lucky if You:
- Have experience with AWS, GCP, or Microsoft Azure administration
- Possess the ability to script in Python or Shell
- Are proficient in Linux administration
#LI-JW1
We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!
About Snyk
Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.
Benefits & Programs
Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
- Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
- Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
- Health benefits, employee assistance plans, and annual wellness allowance
- Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances
