Program Manager II Credit & Payments Marketing

Job Description

Program Manager, II. Credit & Payments Marketing (Nordstrom Card Services)

Nordstrom Credit is the consumer card division of Nordstrom Inc., a successful fashion retailer. Nordstrom Credit issues and manages Visa co-brand and private label credit and debit cards for Nordstrom customers. We play a strategic role in Nordstrom’s success by driving increased loyalty and sales growth through compelling product offerings backed by superior customer service. Being an outstanding place to work also plays a large role in our success. Nordstrom has been recognized as one of America’s top 100 employers by Fortune magazine for every year since Fortune launched the list in 1998, thanks in part to our focus on striving to deliver exceptional customer service and our promote from within philosophy.

We’re looking for a strategic and adaptable Program Manager II to support high-impact marketing initiatives that drive customer growth, trips, and engagement across our credit and payments ecosystem. This role will focus on delivering thoughtful, data-informed marketing strategies and flawless execution. You’ll partner across internal and external teams to manage program performance, support campaign optimization, and flex into emerging priorities — from offer strategy to system readiness, incident response, and everything in between.

Key Responsibilities

• Own and manage the delivery of strategic credit card marketing campaigns and initiatives and ensure program deliverables meet strategic objectives.
• Support the development of marketing program processes in partnership with internal and external partners to deliver a sound systemic foundation to drive increased core customer growth and card engagement.
• Identify and solve areas in which efficiencies can be gained including the development of features and functionalities.
• Collaborate effectively with cross-functional partners inside & outside the organization such as bank partners (TD), finance, analytics, loyalty operations and strategy, service and experience, brand marketing, legal, risk, compliance, and product management to meet business requirements and ensure delivery of key milestones and timelines.
• Assist in driving credit and payments marketing campaign optimizations by analyzing performance, deriving insights, and offering recommendations.
• Support roadmap planning and business reporting for key KPIs, campaign outcomes, and ad hoc projects.

Requirements

• 8+ years of experience in marketing, program management, or project management — preferably in credit cards, loyalty, payments, or financial services.
• Strong offer strategy acumen with the ability to think both creatively and analytically.
• Comfortable operating in cross-functional, fast-paced environments with shifting priorities.
• Demonstrated success influencing without authority and managing stakeholders across a matrixed organization.
• Detail-oriented with a knack for connecting dots, solving complex problems, and creating structure from ambiguity.
• Excellent communication and relationship management skills — able to work seamlessly with both internal and external partners.

Competencies

• Strategic mindset with a bias for action
• Comfortable rolling up your sleeves and jumping into details
• Ability to translate insights into action
• Clear, concise communicator
• Highly accountable and results-driven

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Washington: $92,000- $155,000 annuallyThis position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf