Full-Time

Senior Account Manager Comms & Operations

Confirmed live in the last 24 hours

IPG DXTRA

IPG DXTRA

51-200 employees

Diverse communications network solutions provider

Consulting

Compensation Overview

$70k - $105kAnnually

Junior, Mid, Senior

New York, NY, USA

Category
Strategic Account Management
Sales & Account Management
Required Skills
SAP Products
Word/Pages/Docs
Data Analysis
PowerPoint/Keynote/Slides
Requirements
  • Proficient in MS Word, Excel, and PowerPoint
  • Accurate data management across multiple Excel files
  • Input spreadsheet results into letter/communication template
  • QCing each document to ensure it matches back to master database
  • Excellent people management skills
  • Excellent verbal and written business communication skills
  • Excellent project and time management skills
  • Ability to multitask and work under pressure
  • Ability to use own initiative
  • Financial management skills
  • Good negotiating and influencing skills
  • Excellent editing and quality control skills
  • Business communications
  • Follows directions
  • 2-5+ years of account management experience within a healthcare communications and/or logistics company
  • Bachelor of Arts or Bachelor of Science preferred or of graduate caliber
Responsibilities
  • Day-to-day management of client projects/client.
  • Prepare communications packets based on project type and execution of initiatives.
  • Prepare ancillary items for live events and support the QC of data for each item.
  • Assist in project status calls and taking call notes, and help drive team on delivery of follow-up actions.
  • Assist in agenda preparation, timelines preparation, and timeline management.
  • Prepare project/event trackers with HCP names, demographics, and project-specific data fields.
  • Track responses in Excel and maintain daily updates to be shared with the team each morning.
  • Prepare internal communications timeline for routing of communications to editorial and creative teams before scheduled deployment date.
  • Manage client initiatives calendar for all outgoing communications to ensure no overlap.
  • Research and booking of venues for client dinners and 1:1 faculty meetings as well as tracking of invitees.
  • Support ad hoc requests such as data analytics of evaluation responses, creation of process outlines and flow of programs documents for P2P field initiatives, and preparation and QCing of faculty area maps based on data set.
  • Provide junior team with clear and accurate project briefs and delegate workload accordingly.
  • Provide constructive and timely feedback to team.
  • Highlight any training and development needs of the junior team to line managers.
  • Regularly update client on progress and any changes to ongoing account activity.
  • Ensure timely response by team to client inquiries.
  • Ensure all written communication for team adheres to the Virgo house style format and quality standards.
  • Accurately input hours worked into timesheets on SAP.
  • Develop and maintain strong relationships with clients through regular contact.
  • Demonstrate a sound understanding of the client’s business, industry, competitors, and objectives.
  • Provide strategic counsel to clients, based on knowledge of their business and the market.
  • Develop the ability to effectively manage the client’s expectations.
  • Challenge and negotiate with client where appropriate.
  • Identify opportunities for organic growth with existing clients.
  • Assist senior account team to ensure realistic setting and meeting of client deadlines and budgets.
  • Assist with budgetary control, developing estimates, and accurate invoicing.
  • Track costs to avoid overspending.
  • Continue to develop an understanding of the evolving US healthcare system, applying growing knowledge to the implementation and development of client and new business programs.
  • Build an in-depth knowledge of the pharmaceutical industry and Virgo environment.
  • Keep updated on new developments within the med ed industry, Virgo’s offerings, and other agency activity.
  • Keep updated on the FDA and other regulatory bodies, including GPP, that have an impact on client business.

IPG DXTRA is renowned for providing creative and meaningful communications solutions that address complex challenges across various sectors. This focus on dynamic and adaptive strategies makes it an ideal environment for professionals who thrive in innovative and thoughtful workspaces. The company's commitment to a diverse communications network not only ensures a broad and inclusive workplace culture, but also positions it as a leader in effectively handling multi-faceted communication needs.

Company Stage

N/A

Total Funding

N/A

Headquarters

New York, New York

Founded

2006

Growth & Insights
Headcount

6 month growth

-28%

1 year growth

-7%

2 year growth

-28%