Full-Time

Customer Service Representative

Onsite

Confirmed live in the last 24 hours

Axon

Axon

1,001-5,000 employees

Public safety technology for law enforcement

Government & Public Sector
Enterprise Software

Compensation Overview

$16.83 - $26.44Hourly

Entry, Junior

Scottsdale, AZ, USA

Onsite 4 days a week out of our Scottsdale, AZ office.

Category
Customer Support
Customer Success & Support
Required Skills
Salesforce
Requirements
  • High school diploma or equivalent; college degree preferred
  • 1 to 2 years of proven customer support experience
  • Excellent interpersonal skills
  • Proficiency with Microsoft Office
  • Familiar with CRM and Call Center Software
  • Strong verbal and written communication ability including active listening, conflict resolution and customer empathy
  • You can perform assigned tasks and projects quickly, accurately and expertly
  • Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
Responsibilities
  • Build and maintain subject matter expertise of Axon processes and solutions related to this role
  • Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolution
  • Follow communication procedures, guidelines and policies and clearly document all customer interactions using Salesforce Cases
  • Provide accurate, valid and complete information by using the right processes/tools
  • Meet personal/team performance targets around phone and case metrics
  • Send process or performance improvement suggestions to your Support Manager

Axon provides technology solutions aimed at improving public safety and law enforcement effectiveness. Their product lineup includes smart weapons like TASER devices, body-worn cameras, in-car video systems, and software for managing evidence and enhancing situational awareness. These products work by integrating hardware and software to capture, store, and analyze data, helping agencies respond more effectively to incidents. Axon stands out from competitors by offering a combination of hardware and software-as-a-service (SaaS) solutions, which provide ongoing revenue through subscriptions. The company's goal is to enhance safety and accountability in law enforcement through continuous innovation and a comprehensive suite of tools.

Company Stage

N/A

Total Funding

$246M

Headquarters

Scottsdale, Arizona

Founded

1993

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-2%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Axon's leadership in public safety technology is reinforced by its continuous innovation and expansion, such as the integration of Dedrone's drone security solutions.
  • The company's strong financial performance, evidenced by a 34% revenue increase, indicates robust growth and stability.
  • Axon's new AI-powered software for automating police reports demonstrates its commitment to leveraging cutting-edge technology to improve operational efficiency for law enforcement agencies.

What critics are saying

  • The integration of Dedrone's technology may present challenges in terms of operational and cultural alignment, potentially impacting innovation.
  • Axon faces competition from companies like Brinc, which are expanding their offerings in public safety technology, potentially eroding Axon's market share.

What makes Axon unique

  • Axon's comprehensive suite of public safety products, including TASER devices, body-worn cameras, and advanced software solutions, sets it apart from competitors who may focus on a narrower range of offerings.
  • The company's SaaS model for evidence management and data analytics provides a recurring revenue stream, ensuring financial stability and continuous innovation.
  • Axon's recent acquisition of Dedrone enhances its capabilities in drone security, positioning it as a leader in integrated public safety technology.

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Benefits

Medical, Dental, Vision

Fitness Programs

Mental Health

Pre-Tax Savings (401k, HSA, FSA)

Annual Bonuses

Stocks

Remote Work

Paid Time Off

Parental Leave

Room to Grow

Leadership Development Program

Learning and Development