INACTIVE
Full-Time
Field Engineering Manager
Automation
Posted on 3/31/2024
AI-driven robotics for retail and logistics
Robotics & Automation
AI & Machine Learning
Consumer Goods
Junior, Mid
Bedford, MA, USA
Required Skills
Git
JIRA
Linux/Unix
Requirements
- BS degree in Software, Mechanical, or Electrical engineering or a technical degree in Mechatronics or Controls
- 3-4 years of practical, hands-on experience in multiple engineering disciplines (Software, Hardware, or Controls)
- Experience using Linux (Ubuntu), VCS (Git), and issue tracking systems (JIRA)
- Strong communication skills both spoken and written
- Willingness to interface with customers with a customer first mentality
- Positive attitude and desire learn and be hands on
- Work in fast paced environments, under pressure, and multitask
- Ability to travel 50% and communicate after hours occasionally
- Flexibility to work non-standard schedules
- Stand and/or sit for 8+ hours, lift up to 50lbs, work in loud and non-climate-controlled environments
Responsibilities
- Manage team of multi-disciplinary engineers who are supporting customers on-site
- Effectively schedule support for and manage critical customer issues from the ground
- Develop staffing coverage plans to support on-going deployments
- Work with struggling key accounts to improve tech adoption and reduce escalations
- Report progress updates to senior leadership both internal and to customers
- Manage site retrofit plans and develop cost avoidance strategies to reduce BG exposure
- Oversee root cause analysis identification and follow-up actions
Berkshire Grey offers Intelligent Robotic Automation solutions for retail, eCommerce, and logistics companies, leveraging AI and Robotics to automate pick, pack, and sort operations, enhancing operational efficiency and meeting the demands of today's connected consumers.
Company Stage
M&A
Total Funding
$609.5M
Headquarters
Bedford, Massachusetts
Founded
2013
Growth & Insights
Headcount
6 month growth
↑ 6%1 year growth
↑ 11%2 year growth
↓ -15%INACTIVE