Director of Community
Posted on 2/7/2024
Contentful

501-1,000 employees

AI-powered platform for managing and delivering digital content.
Company Overview
Contentful stands out as a leading content platform, leveraging AI to unlock an organization's digital content and transform it into a strategic business asset. With a focus on collaboration, speed, and scale, it empowers digital teams to drive business momentum, serving nearly 30% of Fortune 500 companies. The company's distributed team fosters a culture of technical innovation and industry leadership, making it an ideal workplace for those seeking to shape the future of digital content experiences.
AI & Machine Learning
Data & Analytics
B2B

Company Stage

Series F

Total Funding

$349.6M

Founded

2013

Headquarters

Berlin, Germany

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-1%

2 year growth

7%
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Marketing
Data Analysis
CategoriesNew
Social Media
Requirements
  • Bachelor's degree in marketing, communications, business administration, or related field; advanced degree preferred
  • Minimum 10 years proven experience as a head of digital, community management, digital marketing, or professional association, preferably in a fast-paced, technology-driven environment
  • Strong understanding of digital trends, technologies, digital platforms and best practices
  • Excellent written and verbal communication skills, with the ability to create compelling content and foster meaningful interactions
  • Strategic thinker with the ability to translate business objectives into actionable community initiatives
  • Creative problem-solver with a passion for building connections and driving positive change
  • Demonstrated leadership skills, with the ability to inspire and motivate cross-functional teams
  • Experience working with diverse communities and a commitment to fostering inclusivity and belonging
  • Proficiency in analytics tools and techniques for measuring and analyzing community engagement metrics
Responsibilities
  • Develop and execute a comprehensive community engagement strategy to foster a vibrant and inclusive community
  • Identify and cultivate relationships with key influencers, thought leaders, and advocates within the community
  • Position the Chief Digital Officer forum as a thought leader in the digital leadership space through active participation in industry events, conferences, and online discussions
  • Create compelling content in partnership with the content team, internal and external subject matter experts, including articles, videos, webinars, and social media posts, to engage and educate the community
  • Curate user-generated content and encourage members to share their experiences, insights, and expertise
  • Monitor community activity, respond to inquiries, and moderate discussions to ensure a positive and respectful environment
  • Track and analyze key metrics, such as engagement levels, sentiment, and member satisfaction, to assess the health and growth of the community
  • Collaborate with marketing, product development, partners and other teams to integrate topics for discussion, and community feedback into business decisions and product/service enhancements