Full-Time

Technical Support Engineer

Vantage

Vantage

11-50 employees

Cloud cost optimization and reporting platform


$80,000 - $130,000

Equity

Junior

New York, NY, USA

Required Skills
Microsoft Azure
Python
Sales
JavaScript
AWS
Google Cloud Platform
Requirements
  • 1 - 2 years of industry experience in a technical support or software engineering capacity
  • Experience in and passion for managing customer facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution
  • Ability to use scripting languages (preferably Ruby, Python or Javascript), and MVC frameworks (preferably Ruby on Rails)
  • Experience building trust with customers and bringing issues to resolution quickly
  • Ability to communicate complex technical topics to customers and coworkers of varying technical skill level
  • Experience supporting a cloud service in production
  • Knowledge of AWS, GCP, or Azure
  • A kind person
Responsibilities
  • Collaborate with our Product, Engineering, Customer Success and Sales Teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy
  • Create and update documentation based on customer interactions
  • Participate in regular rotations for weekday and weekend on-call coverage providing emergency support to our customers
  • Working closely with Engineering, you will develop best practices and tools for diagnosing issues and optimizing the service for performance
  • Initially Support customers and resolve their issues via support tickets, merge requests, email and video conferencing
  • Transition to working with assigned accounts, becoming familiar with their environments and business to provide an enhanced support experience

Vantage, a cloud cost optimization and reporting platform, offers a competitive edge with its extensive native integrations, including AWS, Azure, GCP, Kubernetes, and more, making it a trusted solution for thousands of global organizations, from startups to Fortune 500 companies. The company's leadership boasts industry experience from AWS, Digital Ocean, and GitHub, and it is backed by reputable venture capital firms, Andreessen Horowitz and Scale Venture Partners. Vantage's culture emphasizes accessibility and transparency, as evidenced by their self-serve sign-up process and willingness to provide platform demonstrations upon request.

Company Stage

Series A

Total Funding

$25M

Headquarters

New York, New York

Founded

2020

Growth & Insights
Headcount

6 month growth

0%

1 year growth

45%

2 year growth

163%