Customer Service/Ground Operations Agent
Posted on 9/7/2023
Allegiant Air

1,001-5,000 employees

Focused on linking travelers in small cities to world-class destinations
Laredo, TX, USA
Experience Level
Desired Skills
Customer Service
Operations & Logistics
Customer Success & Support
  • Must be at least 18 years of age and possess a valid driver's license
  • Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job
  • Basic computer skills; Knowledge of general office equipment
  • Must be people oriented, highly motivated with a positive and friendly attitude
  • Must be available to work varied hours including nights, weekends and holidays and must be able to stay late for irregular operations
  • Must be well groomed and adhere to dress code policy
  • Ability to work efficiently under time constraints
  • Must be at least 18 years of age and possess a valid driver's license
  • Must be available to attend required training
  • TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum
  • Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats
  • Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
  • Marshal in the planes and push back the aircraft
  • Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate
  • Assist Customers with special needs, i.e., Customers who need assistance in boarding Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas
  • Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc
  • Enforce safety/security measures and monitors safety sensitive zones Ensure FAA
  • Ensure Allegiant Air and airport regulations are followed
  • Other duties as assigned