Full-Time
Senior Software Engineer
Backend, Insights
Cresta
201-500 employees
AI-powered sales coaching and assistance
No salary listed
Senior
Toronto, ON, Canada
Hybrid
Hybrid role; specific in-office days not mentioned.
- Proven experience as a Backend Engineer with a focus on database design and system architecture.
- Strong expertise in ClickHouse or similar columnar databases for managing large-scale, real-time analytical queries.
- Hands-on experience with Elasticsearch for indexing and searching large datasets.
- Proficient in backend programming languages such as Python, Go.
- Experience with RESTful API design and development.
- Solid understanding of distributed systems, microservices architecture, and cloud infrastructure.
- Experience with performance tuning, data modeling, and query optimization.
- Strong problem-solving skills and attention to detail.
- Excellent communication and teamwork abilities.
- Design, implement, and maintain backend services and APIs to support applications.
- Build and optimize data storage solutions using Postgres, ClickHouse and Elasticsearch to ensure high performance and scalability.
- Collaborate with cross-functional teams, including frontend engineers, data scientists, and machine learning engineers, to deliver end-to-end solutions.
- Monitor and troubleshoot performance issues in distributed systems and databases.
- Write clean, maintainable, and efficient code following best practices for backend development.
- Participate in code reviews, testing, and continuous integration efforts.
- Ensure security, scalability, and reliability of backend services.
- Analyze and improve system architecture, focusing on performance bottlenecks, scaling, and security.
Cresta focuses on enhancing business outcomes through AI-driven coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, provides real-time insights and coaching by analyzing all sales conversations to identify performance gaps. This helps businesses make quicker, smarter decisions and boosts sales conversions. Cresta operates on a subscription model and also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns and improves, helping businesses amplify effective behaviors. Cresta has demonstrated significant results for clients, including improved response times and sales conversions.
Company Size
201-500
Company Stage
Series D
Total Funding
$276M
Headquarters
Palo Alto, California
Founded
2017
Simplify's Take
What believers are saying
- Cresta's $125M Series D funding boosts product development and market expansion.
- Recognition as a leader in real-time revenue platforms strengthens Cresta's market position.
- Partnerships with major clients like Optimum enhance Cresta's industry credibility.
What critics are saying
- Emerging AI startups may dilute Cresta's market share with similar offerings.
- Rapid AI advancements require costly updates to maintain Cresta's competitive edge.
- Over-reliance on large clients like Optimum poses financial risks if partnerships end.
What makes Cresta unique
- Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.
- The company provides AI-powered coaching, enhancing sales team performance with real-time insights.
- Cresta's chatbot service replaces repetitive tasks, allowing agents to focus on complex issues.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Paid Parental Leave
401(k) Retirement Plan
Remote Work Options
Wellness Program
Commuter Benefits
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↓ -3%2 year growth
↓ -2%Cresta was named a Leader in Forrester's evaluation of the most significant vendors in the category, receiving the highest score in Current Offering category, as well as the highest possible scores across 16 criteria, including Insight Discovery, Real-Time Guidance, Outcome Analysis, GenAI Safety & Controls, and Insights-to-Action.
Cresta, the leading provider of generative AI for contact centers, announced a strategic collaboration with Optimum, one of the largest broadband and video services providers in the United States.
Optimum collaborates with Cresta to further transform its customer experience with artificial intelligence.
PALO ALTO, Calif., Feb. 27, 2025 /PRNewswire/ - Cresta, the leading contact center AI platform for human and AI agents, today announced strong results following their latest deployment of Cresta AI Agent with Brinks Home.
Comcast Ventures has participated in Cresta's $125 million Series D funding round. Cresta, led by CEO Ping Wu, is recognized for its strong team and innovative AI technology. The company provides generative AI tools for sales and customer service contact centers, enhancing efficiency and automation. Cresta's solutions help enterprises gain insights from customer interactions and support human agents with AI-driven co-pilot tools.