Full-Time
Strategic Account Manager
Posted on 3/6/2025
Sign In Enterprise
11-50 employees
Cloud-based visitor and identity management solutions
No salary listed
Mid
St. Petersburg, FL, USA
Hybrid
Hybrid role requiring in-office presence 3 times a week.
- Bachelor’s degree in Business, Computer Science, or equivalent experience.
- 3+ years of experience as a player-coach in a client-facing, high-tech B2B account management or renewal management role.
- Proven ability to mentor, coach, and develop account managers, helping them achieve performance goals.
- Proven track record of quota attainment.
- Strong negotiation skills with a deep understanding of contract management, pricing strategies, and value selling.
- Hands-on experience with renewals, expansions, and upsell opportunities to drive account growth.
- Strong ability to interact with executive stakeholders and demonstrate a strategic understanding of business needs.
- Hands-on experience with CRM software (Salesforce preferred).
- Analytical thinker with strong problem-solving and critical thinking skills.
- Outstanding listening skills with the ability to translate client communications into solutions.
- Highly organized, detail-oriented, and process-driven.
- Experience collaborating cross-functionally to drive customer success, product adoption, and business growth.
- Experience working with Sales, Customer Success, Product, and Support teams to align customer needs with business objectives.
- Ability to influence and drive internal initiatives that enhance customer engagement and retention.
- Ability to multitask and thrive in a fast-paced environment.
- Willingness and passion to learn new skills and continuously grow.
- Manage and grow SMB accounts by driving expansion and upsell revenue.
- Coach and mentor team members by sharing best practices, offering strategic guidance, and supporting skill development.
- Foster a high-performance culture, ensuring the team is equipped to deliver exceptional results.
- Assist in forecasting and budgeting, providing insights into revenue trends, customer retention, and growth opportunities.
- Work to improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
- Coordinate and collaborate with marketing on customer programs.
- Partner with Sales, Product, and Customer Success teams to align account management strategies with business goals.
- Educate customers on the value of Sign In App in a thoughtful, strategic manner.
- Prioritize and advocate for customer needs, elevating key issues to drive satisfaction, retention, and growth.
- Use a data-driven approach to lead outreach campaigns, analyze engagement, and increase product utilization.
- Negotiate contract renewals, create proposals, and manage customer expectations.
Sign In Enterprise provides cloud-based visitor management solutions designed for organizations that need to manage visitors, employees, and contractors across various locations. Their software focuses on visitor, identity, and risk management, catering to sectors like corporate offices, manufacturing plants, and educational institutions. The software offers real-time analytics and customizable features, allowing businesses to tailor the system to their specific needs, which enhances security, ensures compliance, and improves workplace experiences. Unlike many competitors, Sign In Enterprise emphasizes exceptional customer service and a subscription-based model that allows clients to scale their usage as needed. The company's goal is to optimize workplace management by providing advanced solutions that reduce risk and empower users.
Company Size
11-50
Company Stage
Series A
Total Funding
$13M
Headquarters
Saint Petersburg, Florida
Founded
2015
Simplify's Take
What believers are saying
- Growing demand for hybrid workplace solutions boosts Sign In Enterprise's market potential.
- Rising importance of data privacy enhances the value of Sign In Enterprise's secure solutions.
- Increased collaboration with technology partners strengthens Sign In Enterprise's integrated offerings.
What critics are saying
- Emerging startups with innovative features at lower costs threaten market share.
- Rapid AI advancements may outpace Sign In Enterprise's current technological capabilities.
- Stricter data privacy regulations could increase compliance costs and operational complexity.
What makes Sign In Enterprise unique
- Sign In Enterprise offers advanced visitor management with multi-layered screening and approvals.
- The platform provides real-time analytics and customizable features for tailored security solutions.
- Sign In Enterprise's API-driven platform supports integration with a broad ecosystem of partners.
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Benefits
Hybrid Work Options
Flexible Work Hours