Product Owner @ PlayStation Global

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Technical Services Product Owner

San Mateo, CA

PlayStation is for everyone. Consumer Experience (CX) provides global services, including outstanding post purchase customer care, hardware technical services, and online platform moderation. Our focus is to build and retain brand loyalty by representing the phenomenal entertainment ecosystem available on PlayStation!

We are looking for an enthusiastic Product Owner who can support Technical (Repair) Services processes and platforms globally. As a team member embedded in an engaged agile team, you will collaborate with product managers and business partners across Technical Services and various engineering teams globally for delivering high quality features!

This role is based in San Mateo, CA.

Product Owner Responsibilities:

Collaborate and connect with global business partners, technical and non-technical teams to conceptualize, analyze, design and launch new products and improve existing products

Maintain customer-centric focus and own the documentation of requirements

Document business justification and projected return on investment to identify and prioritize project opportunities

Collaborate with technical teams to clearly communicate business requirements; be an advisor during user acceptance testing and training phases

Use data and analytics to validate strategy and success criteria

Communicate to partners on current status and ensure the backlog is prioritized with clarity

Obtains key inputs from leadership, enterprise architecture teams and identifies solution and interdependencies

Maintain strong relationships with key partners within Consumer Experience and other internal teams and external 3rd parties

Products Owner Skills:

5+ years proven track record as a product owner in delivering high profile, business focused solutions in a fast-paced environment

Ability to translate and articulate complex business problems into easily understood solutions

Articulate in documenting product requirements, writing functional specs, acceptance criteria and requirements

Proficient in process flow documentation and experience creating flows using Microsoft Visio and Miro

Ability to work effectively and professionally with cross-functional teams worldwide and with senior partners

Meticulous attention to detail with ability to make good, timely decisions

Ability to multitask and context switch between low level detail and the ’bigger picture’

Strategic problem solver with a consistent track record in leading and inspiring teams to deliver to their full potential

Self-motivated and highly organized

Awareness and appreciation of the principles of SAFe (Scaled Agile Framework)

Bachelors or Master’s degree in quantitative subject area (Economics, Finance, Statistics, Engineering, Computer Science or MBA with emphasis in analytics)

Deep experience in service repair processes

Experience in using SAP Inventory Management Software

Experience in Parts Management software

Proficient knowledge of Supply Chain & Logistics Management, and Warehouse Management

Proficient knowledge of Salesforce Service Cloud is highly desirable

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Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.

In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.

The estimated base pay range for this role is listed below.

$138,200—$207,400 USD

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Compensation Overview

Technical Services Product Owner

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