Full-Time

Expert Technical Account Manager

Altera Digital Health

Altera Digital Health

1,001-5,000 employees

Healthcare IT solutions advancing clinical outcomes globally


$82,058 - $106,511

Mid, Senior

Dallas, TX, USA

Required Skills
Microsoft Azure
Communications
Customer Service
Requirements
  • Bachelor's degree or equivalent/years of experience
  • Azure Fundamentals AZ900 (Preferred)
  • 4-7 years relevant work experience (Preferred)
  • Working knowledge of monitoring tools such as Azure Monitor, Logic Monitor, AppD, Grafana and others (Preferred)
  • High level technical experience and understanding
  • Strong analytical, problem solving, and conceptual skills
  • Excellent oral and written communication skills
  • Strong client focus
  • Ability to work proactively and with minimal supervision
  • Excellent customer service
  • Ability to adapt to changing business processes, technologies, and environments
  • Multi-team coordination and planning for managing client deliverables and events
  • Up to 50% travel may be required
Responsibilities
  • Manages our technology client relationship including daily communications, weekly status meetings, and monthly KPI/SLA reporting to executives.
  • Ensures all Hosting customer issues are satisfactorily resolved utilizing support teams as needed.
  • Maintains and delivers regular program status updates and service performance via the customer dashboard.
  • Serves as liaison between application technology vendors, internal IS groups, and business partners.
  • Acts as a technology escalation point for our Hosted clients.
  • Documents client’s processes and procedures incorporating lessons learned to ensure client success.
  • Manages internal workstreams for their subset of clients (decommissions, right-sizing, security, best practices).
  • Leverages performance monitoring tools for proactive issue identification and resolution
  • Ensures adherence to contractual obligations.
  • Correctly sets operational expectations with customers.
  • Analyzes data with an understanding of data trends and presents findings.
  • Change Control coordinating service maintenance or enhancements to minimize business impact.
  • Accountable/Responsible for Hosting client experience and satisfaction.
  • Oversees project deliverables, general project status, and operations readiness.

Altera Digital Health UK, previously Allscripts, is a global frontrunner in healthcare IT solutions, boasting over three decades of international experience and a commitment to advancing both clinical and operational outcomes. The company's culture is centered around unburdening staff and streamlining processes, with a focus on accelerating reimbursements and achieving revenue cycle excellence. Their technical prowess is evident in their Sunrise™ EPR system, which seamlessly connects people, places, and data, marking a new epoch in healthcare delivery.

Company Stage

N/A

Total Funding

N/A

Headquarters

London, United Kingdom

Founded

N/A

Growth & Insights
Headcount

6 month growth

7%

1 year growth

29%

2 year growth

45%