Refurbishment Engineer I
Posted on 5/3/2023
Waltham, MA, USA
Experience Level
Desired Skills
  • Bachelor's degree in engineering plus 1 year of related product-based experience
  • Highly organized
  • Great time management skills
  • Technical troubleshooting mindset
  • Fastidious attention to detail and a passion for quality
  • Experience working with a variety of mechanical and electrical systems, including electrical testing of circuits
  • Strong verbal and written communication skills - can convey complex technical topics in simple terms across internal departments
  • Experience writing technical documents; creating processes and procedures a plus
  • Experience with change control systems (EPDM, Github, ERP and PLM systems) a plus
  • Familiarity with 3D CAD (Fusion360, SolidWorks, Onshape, etc.)
  • Ability to work independently and be self-directed
  • Great interpersonal skills and ability to work with technical and operational teams
  • Eagerness to take on new projects and responsibilities
  • Supervise and conduct root cause analysis and refurbishment functions
  • Conduct root cause analysis of electromechanical parts
  • Conduct refurbishment of electromechanical parts
  • Assist with hiring and training refurbishment technicians
  • Provide day-to-day direction to refurbishment technicians
  • Prioritize the backlog of parts awaiting analysis and refurbishment to meet forecasted and immediate needs
  • Write, implement, and maintain processes and procedures to control how parts and units are analyzed and refurbished
  • Implement and maintain a level of quality control for refurbished parts and units, per internal processes and standards that align with Markforged manufacturing standards
  • Diagnose and root cause returned parts and units to expose trends and solve customer issues
  • Create and implement test methods and fixtures to determine the root cause of issues
  • Maintain databases to report on findings for both root cause analysis and refurbishment
  • Collaborate with Supply Chain to maintain an inventory level of refurbished parts
  • Work with Manufacturing to implement solutions at the assembly and production stages of existing products
  • Collaborate with the Customer Experience team to improve documentation and troubleshooting procedures
  • Identify design improvements for existing products
  • Perform other duties and responsibilities as assigned
Desired Qualifications
  • Experience working with database tools (JIRA is a plus)

201-500 employees

Industrial 3D printing platform
Company Overview
Markforged is on a mission to reinvent manufacturing today so you can build anything you imagine tomorrow. The company has created a platform called Digital Forge which is cloud-based, AI-powered, and always improving. It combines software, 3D printers, and materials to be seamlessly connected to empower engineers and designers to go from design to fully functional industrial parts more efficiently.
  • Medical, dental, vision, life & disability insurance
  • 401(k)
  • Equity
  • Parental leave
  • Unlimited vacation
  • Unlimited 3D printing
  • Wellness programs
  • Employee assistance program
Company Core Values
  • One team
  • Own it
  • Believe
  • Customers
  • Do great
  • Innovate