Markforged is looking for a lead contributor in our root cause analysis and refurbishment team. We are looking for a self-starter interested in analyzing why parts experience failures and who loves working with their hands to repair them in a methodical, structured way that leads to a quality product. In addition to the direct analysis and refurbishment work, the qualified individual for this role will be responsible for helping the team grow by creating processes and procedures, analyzing and reporting on trend data, and helping to define the structure for the team.

In this role, you will:

• Supervise and conduct root cause analysis and refurbishment functions
• Conduct root cause analysis of electromechanical parts
• Conduct refurbishment of electromechanical parts
• Assist with hiring and training refurbishment technicians
• Provide day-to-day direction to refurbishment technicians
• Prioritize the backlog of parts awaiting analysis and refurbishment to meet forecasted and immediate needs
• Write, implement, and maintain processes and procedures to control how parts and units are analyzed and refurbished
• Implement and maintain a level of quality control for refurbished parts and units, per internal processes and standards that align with Markforged manufacturing standards
• Diagnose and root cause returned parts and units to expose trends and solve customer issues
• Create and implement test methods and fixtures to determine the root cause of issues
• Maintain databases to report on findings for both root cause analysis and refurbishment
• Collaborate with Supply Chain to maintain an inventory level of refurbished parts
• Work with Manufacturing to implement solutions at the assembly and production stages of existing products
• Collaborate with the Customer Experience team to improve documentation and troubleshooting procedures
• Identify design improvements for existing products
• Perform other duties and responsibilities as assigned

Important Note:

Although we list what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed.Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%. The point we’re getting at, it doesn’t hurt to take a chance and apply!

What we look for:

• Bachelor’s degree in engineering plus 1 year of related product-based experience
• Highly organized
• Great time management skills
• Technical troubleshooting mindset
• Fastidious attention to detail and a passion for quality
• Experience working with a variety of mechanical and electrical systems, including electrical testing of circuits
• Strong verbal and written communication skills - can convey complex technical topics in simple terms across internal departments
• Experience writing technical documents; creating processes and procedures a plus
• Experience working with database tools (JIRA is a plus)
• Experience with change control systems (EPDM, Github, ERP and PLM systems) a plus
• Familiarity with 3D CAD (Fusion360, SolidWorks, Onshape, etc.)
• Ability to work independently and be self-directed
• Great interpersonal skills and ability to work with technical and operational teams
• Eagerness to take on new projects and responsibilities