User Experience Designer

Overview:

Aa a leading provider of software solutions for mortgage servicing, Sagent is committed to delivering innovative mortgage servicing solutions. We are seeking a User Experience (UX) Designer to join our team and contribute to building user-centric digital products that serve both business clients and end consumers. In this role, you will design intuitive interfaces, ensuring our software enhances the mortgage servicing experience for a diverse set of users.

Your Day-to-Day at Sagent:

Design and Prototyping:  

• Create wireframes, mockups, and prototypes that translate complex mortgage processes into simple, intuitive user flows.  
• Collaborate with product managers and developers to refine designs and implement feedback, ensuring seamless experiences for both lenders and end users.  
• Maintain and update design assets and style guides to ensure consistency across our software suite.  

User Research:  

• Conduct user research, including interviews, surveys, and usability testing, to gather insights and validate design decisions.  
• Analyze user data to identify pain points, understand mortgage servicing needs, and translate findings into actionable design recommendations.  

Cross-functional Collaboration:  

• Work closely with Product, Development, and Marketing teams to ensure designs align with business goals and technical feasibility. 
• Participate in design reviews, providing and receiving constructive feedback to improve overall user experience.  
• Assis in the development of user personas and journey maps to better understand target audiences across of user environments.  

We'd Love to Hear From You if You Have: 

• Bachelor’s degree in Graphic Design, Computer Science, or relevant discipline with 3 - 4 years of experience in a related field. Experience will be considered in lieu of a degree. 
• Proficiency in design tools such as Figma, Sketch, or Adobe XD.  
• Strong understanding of user-centered design principals and best practices, especially in B2B2C SaaS based software environments. 
• Strong problem-solving skills with the ability to diagnose complex technical issues effectively.  
• Excellent communication and interpersonal skills for teamwork and effective customer interactions.  
• Customer-focused mindset with a dedication to delivering exceptional support experiences.  
• Ability to manage multiple tasks and prioritize work in a fast-paced environment.                                            

Why Join Us

• Collaboration at scale: Work with talented designers, engineers, and product teams to build something lasting.
• Room to grow: We value expertise and innovation, and we’re excited to see what you’ll bring to the team.
  
   Apply now and help us shape the future of our product ecosystem.