Customer Success Manager

THE COMPANY

PAX is a leading global cannabis brand on a mission to enhance people’s lives, delivering well-being through pure products, unique experiences, and an unparalleled passion for the plant. For more than a decade, PAX has provided products that are simple, enjoyable, and trusted by millions. PAX has been recognized for its brand, culture and products by The New York Times’ Wirecutter, TIME, Fast Company, GQ, Gear Patrol, mg Magazine, High Times, and many more. PAX is committed to making a positive impact through PEACE BY PAX, its purpose-driven platform supporting social reform, safe access and sustainability. 

We are incredibly excited about the progress of the movement, the tremendous growth of the industry, and inspired every day by our opportunity to help change lives through cannabis. Our culture is focused on putting people at the center of everything we do, making an impact together, and having fun along the way. Our team has an unparalleled passion for the plant and has helped build business at the forefront of consumer experience and well-being, including Apple, Google, Uber, Fitbit, Constellation, Honest Company, Beauty Counter, Eaze, Curaleaf, Wyld and more. PAX has raised over $430MM in capital from leading consumer and technology investors and is available for sale in some capacity in more than 40 countries around the world.

ROLE AND RESPONSIBILITIES

This will start as a 6 month contract with the possibility of converting to full-time. This is a field role and will be expected to be in the field ~80% of the time.

PAX's Customer Success Manager will...

Act as Lead Brand Ambassador including:

• Accountable for all Customer Appreciation Days and engraver events for Retailers, Budtenders, Consumers and Industry
• Ensure all activations are scheduled and communicated to retailer, appropriately staffed, and executed with excellence
• Onboard, train, and oversee additional brand ambassadors
• Track and process brand ambassador work hours

Drive In-Store Execution such as:

• Onboard and train new accounts 
• Ongoing training / engagement of budtenders
• Ensure all retailers obtain and utilize digital assets
• Support in-store merchandising set up
• Complete online and in-store audits and secret shop (pictures, MSRP adherence, optimal online menu placement and product descriptions, product intel) 
• Work with Sales Ops to generate and distribute regular insights reports to active accounts

Collaborate on Promotion Activations:

• Work with retailer marketing contacts to identify/execute opportunities for PAX
• Track promotions and monitor the performance efficacy 
• Help onboard retailers onto partnership programs (Sparkplug, Weedmaps Brand Verification, etc)

QUALIFICATIONS

• 2+ years of retail, or retail/field marketing experience
• Customer Success experience 
• Cannabis experience is a plus
• Hybrid Field sales and Field Marketing experience 
• Experience using Salesforce 

REQUIREMENTS

• Must own a vehicle or have ready access to vehicle, willing and able to drive across NY territory with flexibility and ever-changing schedule
• Strong communication and interpersonal skills
• Ability to analyze data and report information effectively upward and outward
• Extremely organized in project management
• Manages time efficiently, meets deadlines and promptly responds to client needs

COMPENSATION

In addition to the benefits above, this role has a pay range between $60-70k + 10% bonus and mileage reimbursement. This pay range represents what we believe, in good faith, this role will pay. The final pay will depend on many factors, including years and depth of experience, level, and location of the employee. We only expect to pay the top of the range in rare and exceptional circumstances, for candidates that far exceed the requirements and expectations of the position.

PAX VALUES

Put Consumers First - We are here to enhance their lives. We put their needs first in everything we do. We work together to deliver unique solutions for their benefit.

Build a Community - We are active and beneficial builders of a global community. We collaborate together to support sustainability, well-being and social equity efforts—both internally and externally—to establish cannabis as a force for good.

Innovate with Passion - We are passionate about enhancing the cannabis experience by making it positive, accessible and intuitive. We set the standards, innovate for consumers and find the yes as a team. 

Be the Solution and Collaborate - We work as a team to achieve winning outcomes, knowing we each individually are the solution, but can only succeed together.

Lead with Humility and Transparency - We stay open and humble in everything we do. We value learning from each other, and cultivate transparency in our culture and products.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.