Full-Time

Senior Account Manager

Confirmed live in the last 24 hours

Cast & Crew

Cast & Crew

1,001-5,000 employees

Digital solutions for entertainment production management

Consumer Software
Entertainment

Compensation Overview

$70k - $90kAnnually

Senior

Remote in USA

Category
Customer Success Management
Sales & Account Management
Requirements
  • Excellent oral and written communication skills.
  • Ability to communicate clearly, professionally, and accurately with clients, colleagues, and industry professionals.
  • Positive attitude and outstanding client service skills.
  • Comprehensive computer skills (Outlook, PDF, Excel) and the ability to learn proprietary billing software quickly and thoroughly.
  • Organizational skills and attention to detail.
  • Flexibility and multi-tasking abilities.
  • Ability to work under pressure.
  • Ability to establish priorities, work independently, and proceed with objectives without supervision.
  • Strong analytical skills.
  • Ability and willingness to learn on the job.
  • Minimum five years of work experience required in advertising or entertainment talent payroll.
  • Extensive knowledge of U.S. commercial union agreements (SAG-AFTRA, AFM).
Responsibilities
  • Handle complicated or difficult clients and large, comprehensive workload.
  • Establish and maintain excellent client relationships.
  • Monitor clients for 'service creep' or additional needs/challenges.
  • Meet all client and union deadlines as established by TTC/management.
  • Consult with and advise clients on union regulations.
  • Provide back-up and assist or fill in for colleagues when required.
  • Assist with additional or special tasks or projects as requested.
  • Handle incoming client, employee and inquiry phone calls and e-mails.
  • Partner with junior members to train, guide, and mentor.
  • Manage workload and responsibilities with minimal supervision.
  • Demonstrate accuracy and reliability with all submitted work and communication.
  • Communicate regularly with management regarding workload (too high/too low) and aid the team.

Cast & Crew provides a range of digital solutions tailored for the entertainment industry, focusing on production management for film, television, and live events. Their tools help streamline administrative tasks such as payroll, human resources, and document management. Key products include payroll management tools, purchase order management software, screenwriting software, and digital onboarding solutions. Cast & Crew differentiates itself from competitors by offering a comprehensive suite of services that cover various aspects of production management, ensuring accurate and timely payments, efficient document handling, and insightful data reporting. The company's goal is to simplify the production process for its clients, allowing them to focus on creating content while managing the complexities of production operations.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Burbank, California

Founded

1976

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for remote production tools boosts Cast & Crew's digital solutions.
  • Expansion of streaming platforms increases need for Cast & Crew's production management solutions.
  • AI integration in production accounting software enhances Cast & Crew's PSL software capabilities.

What critics are saying

  • Shift towards decentralized solutions could disrupt Cast & Crew's traditional service model.
  • WGA strike in 2023 causes production delays, impacting Cast & Crew's business.

What makes Cast & Crew unique

  • Cast & Crew offers industry-leading production accounting software with 24/7 online support.
  • The company provides a comprehensive suite of digital solutions for production management.
  • Cast & Crew has a strong reputation for responsiveness and client service in the industry.

Help us improve and share your feedback! Did you find this helpful?

Benefits

PTO

Family-leave time off

401(K)

Hybrid & remote work flexibility

Health, dental, & vision insurance

Employee referral program

Tuition reimbursement

Health and wellness programs