Sales Strategy and Operations Manager

Job Description

Visa Direct is a payment service that Visa provides to clients (issuers, acquirers, processors, merchants and service providers) to facilitate fund transfers/disbursements to Visa accounts around the world using push payment technology. Visa Direct consumer and business applications include person-to-person (P2P) transfer, person to micro-business transfer (e.g. payments to landscaper), funds disbursement (e.g. insurance claim disbursements), cross-border remittance and more.  This is a unique opportunity to be part of building a new ecosystem in the fast-moving world of payments and one of the most important initiatives at Visa in our largest market.

In this manager role, you will be instrumental in driving sales performance and productivity across the North America Visa Direct Sales and Account Growth teams. This role is a combination of sales strategy, sales operations, and project management. We are looking for an individual that is a thought leader in strategy and business growth with a consistent track record of success in fast paced environments with demanding timelines.

This is a matrix, cross functional role so organizational savvy and interpersonal skills are critical, as we interface with specialized product groups, merchant and acquiring sales, digital partnership sales, client consulting, marketing, corporate communications, legal, and finance to coordinate the end goal of achieving aspirational objectives.

Responsibilities include:

• Partner with sales leaders and sales operations to set annual goals. Design and manage sales dashboards, reports, and KPIs to track progress on these revenue goals.
• Work closely with Sales Leaders and the Sales Enablement team on team’s sales broader strategy
  • Identify and address potential gaps and opportunities to grow Visa Direct sales and revenue
  • Explore opportunities to grow our pipeline by looking at expansion to new regions, client types, and segments, etc…
• Provide education and training on changes, updates, and improvements for guidelines, processes, and procedures to sellers
• Identify potential roadblocks/obstacles and escalate issues as needed
• Cross-functional collaboration with various Visa teams
  • Work with sellers on materials to support their active deals  
  • Work with VD Product teams to develop the go-to-market strategy and ensure we have the right value proposition and product construct to meet client needs
  • Work with Marketing to ensure our client facing materials are excellent and help accelerate the learning and sales process
  • Work with Communications to share progress and growth to external audiences through a communication plan, PR, conference events, etc.
  • Work with Finance to ensure appropriate incentive structure, modelling and incentive deal review structure and approval process
  • Work with Legal to ensure client contracts that drive to successful outcomes for both Visa and our clients

Qualifications

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

• Creative Self-starter with a bias toward action and proven track record for successfully developing,
building, launching and commercializing technology products that delight customers
• Background of client/partnerships management, sales, and or business development preferably at
a global or multi-market level
• Industry related and leadership experience, including experience with commercialization teams,
product management, strategy organization and/or management consulting
• Excellent problem-solving skills with a strong focus on delivering for clients
• Excellent listening and communication skills (both verbal and written), and executive presence,
must be able to interface with senior client executives
• Ability to explain complex business and technical concepts to audiences in an approachable way to
influence and drive adaption
• Passionate about what you do and excited about the opportunity to transform payments working
for the industry leader
• Possess a high level of professionalism and leadership skills to build business relationships, trust
and respect with business partners and suppliers
• Strong team player, self-motivated and the ability to work independently at coordinating across
functional activities, and obtain buy-in
• An advanced degree from a top school strongly preferred
• Visa or financial/payment industry knowledge required, push payments or real-time payments
experience a plus.