Full-Time

Senior Analyst

Credit and Collections

Posted on 1/11/2025

Verizon Communications

Verizon Communications

10,001+ employees

Telecommunications services including wireless and broadband

Enterprise Software
Consumer Goods

Senior

Tulsa, OK, USA

Hybrid role with a minimum of eight assigned office days per month.

Category
Financial Planning and Analysis (FP&A)
Finance & Banking
Required Skills
Word/Pages/Docs
Excel/Numbers/Sheets

You match the following Verizon Communications's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.
  • Experience using Microsoft Excel and Word.
Responsibilities
  • Improving collection, billing dispute research, and systems to enhance the customer experience, reduce debt, and protect our assets.
  • Research and resolution of billing disputes, collection, reduction, and tracking of aging balances for a set customer base.
  • Working slack escalation channel.
  • Holding accounts from Collections due to dispute or pending credit.
  • Write off recoveries for escalations.
  • Updating OCA placement team.
  • Responsible for Cforia Dispute management.
  • Reviewing escalated accounts in dispute for credits or payment.
  • Working on dispute resolution.
  • Approving/Denying suspensions/disconnects.
  • Restoring accounts where applicable.
  • Monitoring general collections strategy for breakdowns.
  • Supporting contractor teams.
  • Bankruptcy review.
  • Submitting credits when requested by BK team.
  • Maintaining all DTPs for our processes.
  • Updating team processes and training documents as needed.
  • Submitting Refunds requests where applicable.
  • Approving accounts for Write off where needed.
  • Prepare Reserve list as needed for FP&A of accounts forecasted to be written off.
Desired Qualifications
  • Knowledge of collections practices and previous experience.
  • Excellent communication skills and ability to focus on the details.
  • Experience working in a collection support call center.
  • A degree.
Verizon Communications

Verizon Communications

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Verizon Communications provides a variety of telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. The company serves individual consumers, small and medium-sized businesses, and large enterprises through subscription-based plans that allow customers to select options that suit their needs. Verizon is recognized for its reliable network coverage and advanced technology, including the latest 5G services that enhance internet speed and connectivity. Unlike many competitors, Verizon focuses on personalized customer experiences through programs like "myPlan," which tailors deals to individual preferences. The company's goal is to maintain its leadership in the telecommunications market by continuously expanding its service offerings and ensuring high levels of customer satisfaction.

Company Stage

IPO

Total Funding

$11.9M

Headquarters

New York City, New York

Founded

1983

Simplify Jobs

Simplify's Take

What believers are saying

  • Verizon's 5G deployment across 35 U.S. Air Force bases boosts its government sector presence.
  • Collaboration with Knightscope opens new markets in public safety technologies.
  • Increased demand for 5G services positions Verizon for growth in telecommunications.

What critics are saying

  • Competition from Telenor IoT may erode Verizon's enterprise market share.
  • Challenges in AI integration with Nvidia could delay new service rollouts.
  • Resource strain from military contracts may impact Verizon's consumer service quality.

What makes Verizon Communications unique

  • Verizon's extensive 5G network sets it apart in the telecommunications industry.
  • Partnerships with Nvidia enhance Verizon's AI capabilities on its 5G network.
  • Verizon's 'myPlan' program offers personalized and flexible service plans to customers.

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Benefits

Hybrid Work Options

401(k) Company Match

Paid Vacation

Parental Leave

Adoption Assistance

Tuition Reimbursement

INACTIVE