Site Reliability Engineer Manager

At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients.

We thank you for your interest in joining the Barings team, and invite you to explore our current employment opportunities.

SRE Manager - Director

Global Technology and Data (GTD)

Location: Charlotte, NC

Primary Responsibilities

Barings requires a highly skilled and motivated SRE Manager to lead our global Site Reliability Engineering team. In this role, you will be responsible for building a high-performing team to manage the reliability, scalability, and performance of our cloud and on-premise infrastructure and services. This newly created role is an exciting opportunity for the right leader to build a global team that can proactively support services as they transition to modern, cloud-based solutions.

Key Responsibilities:

• Lead the expansion of SRE practices from a small and high performing team to a larger global function incorporating on-premise infrastructure technologies.
• Evaluate current operational workflows and RACIs, identify toil and complete assessment of skills across the global team.
• Execute a comprehensive roadmap to transition reactive operational day to day activities into proactive, SRE-aligned processes with a focus on reliability, automation, observability, and incident management.
• Upskill team members through tailored training programs on SRE principles, cloud operations and automation tools.
• Collaborate with architects, platform engineering, ServiceNow developers and application teams to define and implement an observability framework in order to enhance proactive incident detection and reduce MTTR.
• Define and implement an automation framework to ensure sustainable, responsible, and effective use of automation to reduce toil and risk.
• Define and regularly review SLIs, SLOs, SLAs, error budgets, and incident response processes.
• Oversee recruitment, orientation, and professional development of the global SRE team.
• Foster a high-performing team culture.
• Build strong relationships with internal and external stakeholders.
• Prepare and present reports on operational performance.
• Oversee incident response and post-incident analysis processes and drive a culture of blameless post-mortems across multiple teams.

Key Requirements:

• Proven experience in building and leading Operational and Engineering teams.
• Adept at fostering collaboration between SRE and application development teams to drive operational excellence, reduce downtime, and help application teams accelerate delivery cycles.
• Have defined and monitored SRE principles including SLIs, SLOs, SLAs, error budgets, and incident response strategies.
• Has overseen incident response processes, skilled in post-incident analysis and conducting blameless post-mortems with multiple teams, driving proactive measures to prevent future incidents.
• Experience of spearheading automation initiatives using Terraform, and significantly reducing infrastructure provisioning time.
• Experience of Monitoring & Observability tools such as Logic Monitor, Azure Monitor, Prometheus, Grafana, Dynatrace and Splunk.
• Experience with ServiceNow and Azure DevOps and solid understanding of Agile, ITIL and ITSM frameworks.
• Strong expertise in Azure technologies. Experience with other CSPs highly beneficial.
• Proficiency in IaC tools including Terraform.
• Experience with Sharepoint administration highly beneficial.
• Experience with container orchestration.
• Strong scripting or programming skills (e.g., Python, Powershell).
• Excellent communication skills.
• Experience in managing other managers highly beneficial.

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Requisite Skills

Additional Skills

Barings is an Equal Employment Opportunity employer; Minority/Female/Age/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

Barings offers a comprehensive benefits package including:

CORE BENEFITS & WELLNESS

• Medical (including Virtual Care), Prescription, Dental, and Vision Coverage
• Fitness Center Reimbursement Program (Including Online Memberships)
• Employee Assistance Program (EAP)
• Fertility Benefits

FINANCIAL WELL-BEING

• Highly competitive 401(k) Plan with Company Match
• Health Savings Account (HSA) with Company Contributions
• Flexible Spending Accounts (FSA) - Health Care & Dependent Care
• Retirement Health Reimbursement Account

LIFE INSURANCE

• Basic and Supplemental Life Insurance
• Spouse and Child Life Insurance

TIME OFF, DISABILITY AND LEAVE OF ABSENCE

• Paid Vacation, Sick Days and Annual Holidays
• Paid Leave of Absences (Maternity Leave, Parental Leave, Caregiver Leave, Bereavement Time)
• Short and Long Term Disability Plans
• Paid Volunteer Time

 OTHER BENEFITS

• Education Assistance Program
• Charitable Matching Gifts Program
• Commuter Reimbursement Program
• Adoption and Surrogacy Reimbursement Program